Generate profile iphone 4 traveler 8.5.1.3

hcl-bot · October 19, 2010, 8:59am

Trying to generate a notes traveler profile for iphone 4 but just got “error generating profile”.

Here are some logs from the server:

FINEST CLW(50125)-1077 *system NativeAccess.lookupUser#1371 ENTRY [CN=User Name/O=DOMAIN] [useCache=true] [checkAccessRights=false]

[10/19 10:45:28.731] FINEST CLW(50125)-1077 *system NativeAccess.lookupUser#1396 EXITING [CN=User Name/O=DOMAIN] [cache] [DominoDBInfo: CN=User Name/O=DOMAIN InternetAddress=User.Name@domain.se Active Server=CN=Domino1/O=DOMAIN Active Path=mail/UserName.nsf Primary Server=CN=Domino1/O=DOMAIN Primary Path=mail/UserName.nsf TravelerAccessRights=allow ExplicitPolicy=null]

[10/19 10:45:28.731] FINEST CLW(50125)-1077 *system ConnectionListener.handleHTTPObject#1267 Request userId is CN=User Name/O=DOMAIN, normalized userId is CN=User Name/O=DOMAIN

[10/19 10:45:28.731] FINEST CLW(50125)-1077 CN=User Name/O=DOMAIN[RaNd-5847253420632627247] ConnectionManager.registerConnection#384 ENTRY [HTTP connected on Tue Oct 19 10:45:28 CEST 2010 for action(s) getClientConfigFile, connection key CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile and operation key CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile]

[10/19 10:45:28.731] FINEST CLW(50125)-1077 CN=User Name/O=DOMAIN[RaNd-5847253420632627247] ConnectionManager.registerConnection#427 EXITING [HTTP connected on Tue Oct 19 10:45:28 CEST 2010 for action(s) getClientConfigFile, connection key CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile and operation key CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile] [true]

[10/19 10:45:28.731] FINE CLW(50125)-1077 CN=User Name/O=DOMAIN[RaNd-5847253420632627247] TravelerServlet.printRequest#1999 Traveler: (CN=User Name/O=DOMAIN) getClientConfigFile D->S (0b, 1141ms)

[10/19 10:45:28.731] FINEST WorkManager-DelQ *system ThreadPool.getNextAvailableThread#816 EXITING [Worker-017 of type 2]

[10/19 10:45:28.731] FINEST WorkManager-DelQ *system ThreadPoolThread.run#213 ENTRY [Worker-017] [2] [CN=User Name/O=DOMAIN] [null] [null]

[10/19 10:45:28.731] FINEST WorkManager-DelQ *system ThreadPool.run#331 EXITING [Worker-017] [2] [CN=User Name/O=DOMAIN] [null] [null] [false]

[10/19 10:45:28.731] FINEST Worker-017 *system ThreadPoolThread.run#270 done waiting for a runnable or unbind with type 2 and token null - new runnable

[10/19 10:45:28.731] FINEST Worker-017 CN=User Name/O=DOMAIN ThreadPoolThread.run#325 running runnable: com.lotus.sync.servlet.WorkManager$WorkerRunnable@7e307e30

[10/19 10:45:28.731] FINEST Worker-017 CN=User Name/O=DOMAIN SecurityRecordStore.isLocked#238 ENTRY [null] [null]

[10/19 10:45:28.731] FINEST Worker-017 CN=User Name/O=DOMAIN SecurityRecordStore.isLocked#241 EXITING [null] [null] [false]

[10/19 10:45:28.856] FINEST PS-000 CN=Dennis Lodin/O=DOMAIN AbstractSqlStatement.execute#97 UpdateSyncTimestampFolder[XID = 37737848] [Transaction id=683690,cnt=1] update ts_sync_timestamp_folder set ts_last_sync_time=1287477928710 where ts_account_id=218449 and ts_device_id=0 and ts_type_field_id=5216 and ts_folder_field_id=5217

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN WorkManager_WebPages.handleGetClientConfigFile#886 ENTRY [DeviceType=DeviceType: APPLE_4X_ACTIVESYNC_CLIENT (430), CmdDeviceType=DeviceType: APPLE_4X_ACTIVESYNC_CLIENT (430), User=User Name/DOMAIN, UserID=CN=User Name/O=DOMAIN, CmdUserID=User Name/DOMAIN, and Address=User.Name@domain.se]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN WorkManager_WebPages.handleGetClientConfigFile#938 Apple has a known issue with user id’s containing a forward slash (‘/’), so tell that user that it will not work

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN MessageManager.sendMessage#93 ENTRY [CN=User Name/O=DOMAIN] [RaNd-5847253420632627247] [1967 bytes] [getClientConfigFile] [CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ConnectionManager.getConnection#349 ENTRY [getClientConfigFile] [CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ConnectionManager.getConnection#372 EXITING [getClientConfigFile] [CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile] [HTTP connected on Tue Oct 19 10:45:28 CEST 2010 for action(s) getClientConfigFile, connection key CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile and operation key CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN MessageManager.sendMessage#230 connection available for trying to send message 1967 bytes for action getClientConfigFile and operation key CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ConnectionHTTP.sendMessage#65 ENTRY

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN Connection.shutdown#82 ENTRY [HTTP connected on Tue Oct 19 10:45:28 CEST 2010 for action(s) getClientConfigFile, connection key CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile and operation key CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile] [CN=User Name/O=DOMAIN] [RaNd-5847253420632627247] [8 388 608] [CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile] [CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ConnectionManager.unregisterConnection#443 ENTRY [CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile] [false] [false]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ConnectionManager.unregisterConnection#492 EXITING [CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile] [false] [false] [true]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN Connection.shutdown#141 EXITING [HTTP connected on Tue Oct 19 10:45:28 CEST 2010 for action(s) getClientConfigFile, connection key CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile and operation key CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile] [CN=User Name/O=DOMAIN] [RaNd-5847253420632627247] [8 388 608] [CN=User Name/O=DOMAINRaNd-5847253420632627247getClientConfigFilegetClientConfigFile] [CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ConnectionHTTPSender.getSocketHolder#268 EXITING [50 126] [com.lotus.sync.servlet.ConnectionHTTPSender$SocketHolder@36823682]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ConnectionHTTP.sendMessage#95 EXITING [sent]

[10/19 10:45:28.856] FINE Worker-017 CN=User Name/O=DOMAIN TravelerServlet.printResponse#2056 Traveler: (CN=User Name/O=DOMAIN) getClientConfigFile D<-S (1967b, 1266ms, 200rc)

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN MessageManager.sendMessage#294 message sent: 1967 bytes for action getClientConfigFile and operation key CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN MessageManager.sendMessage#300 EXITING [CN=User Name/O=DOMAIN] [RaNd-5847253420632627247] [1967 bytes] [getClientConfigFile] [CN=User Name/O=DOMAINRaNd-58472534206326272478388608getClientConfigFile] [true]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ThreadPoolThread.run#389 Thread is done after doing 125ms of work and 0ms of idling, so add thread to list of available threads by calling addToAvailableThreads

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN ThreadPool.addToAvailableThreads#945 ENTRY [Worker-017 [CN=User Name/O=DOMAIN] [null] [null] [0 runnables] [Busy? true] [Last Runnable: Tue Oct 19 10:45:28 CEST 2010] [Running: 0ms] [Idle: 0ms]]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN DispatchThreadData.destroyData#401 ENTRY [CN=Traveler/O=DOMAIN] [null] [notesThreadInited=true, jniSessionStarted=true, jniThreadInited=true and databaseMap count=1]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN DispatchThreadData.destroyData#424 recycling database CN=Domino1/O=DOMAINmail/UserName.nsf

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN NativeAccess.endSession#265 ENTRY

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN [d7c] dna.cpp.jniEndSession#4144 Entered

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN [d7c] dna.cpp.jniEndSession#4160 CACHE: token=Worker-017

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN [d7c] dna.cpp.jniEndSession#4168 CACHE: Performing memory cleanup for token Worker-017

[10/19 10:45:28.856] FINER Worker-017 CN=User Name/O=DOMAIN [d7c] dna.cpp.jniEndSession#4184 Exiting cafSessionToken = Worker-017 Total time for endSession=0.000 Secs and from startSession to endSession = 0.047 seconds.

[10/19 10:45:28.856] FINER Worker-017 CN=User Name/O=DOMAIN NativeAccess.endSession#270 Code=0 Java Mem Max Pct Free=94 Cur Pct Free=68,336 Max=512M Total=

hcl-bot · October 19, 2010, 2:41pm

Subject: RE: generate profile iphone 4 traveler 8.5.1.3

Where did you see “error generating profile”? Did you see it in the web browser when you clicked Generate to try and generate the profile or did you see it somewhere else?

In the logs, I can see that you tried to use a Logon Name that has a / in it, and Apple will not handle that.

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN WorkManager_WebPages.handleGetClientConfigFile#886 ENTRY [DeviceType=DeviceType: APPLE_4X_ACTIVESYNC_CLIENT (430), CmdDeviceType=DeviceType: APPLE_4X_ACTIVESYNC_CLIENT (430), User=User Name/DOMAIN, UserID=CN=User Name/O=DOMAIN, CmdUserID=User Name/DOMAIN, and Address=User.Name@domain.se]

[10/19 10:45:28.856] FINEST Worker-017 CN=User Name/O=DOMAIN WorkManager_WebPages.handleGetClientConfigFile#938 Apple has a known issue with user id’s containing a forward slash (‘/’), so tell that user that it will not work

However, in that case you should have received this message in the web page and not just “error generating profile”:

Apple devices do not support a forward slash (‘/’) in the Logon Name. Please choose a different Logon Name and try again.

hcl-bot · October 22, 2010, 2:47am

Subject: traveler logs

I got it from the traveler log files.

I have now upgrade to traveler 8.5.2 and still have the same problem for this user.

I only got the message “can not generate profile” in safari.

It works fine for other iphone 4 users. Seems to be a littble bit random for iOS4+ users.

hcl-bot · October 22, 2010, 2:12pm

Subject: RE: traveler logs

I don’t see any “error generating” messages, so I’m not sure that is coming from Traveler. From your initial post, I could see that it was because the Logon Name had a / in it. Did you confirm that they are not using the slash? After that, you need to open a PMR with FINEST level logs for that user along with a screen shot of the error on the client because I don’t see that error message and the screen shot might clear up the misunderstanding.