you are looking for a plain simple Trouble Ticket Solution ?? Take a look at http://www.eknori.de/downloads/detail.php?nr=751&kategorie=downloads
OK, it is in german, but you can easily change the design to your language. It is mostly written in Formula language ecxept a LotusScript library using Windows API to get some informations about the user’s client.
Ulrich (eknori) Krause