Formula error when accessing the mail database

HCL Domino Domino Forum
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One of our user reported that she recieves an error (formula error) when she access her email thru notes client. To have it solve, I connect to the domino server running on ver.6 and run fixup -r and updall on her mail database, but after doing it, the problem still exist. she cannot still open her mail and even in the domino server, I cannot open her mail database. What will I do? pls advice. Thank you in advance.

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Subject: formula error when accessing the mail database

Not sure if you guys found out the problem, but I had something similar and this is what I did. The problem was the user was getting the Formula Error when she went into her mailfile. She mentioned her last action was to change colors for folks in her preferneces. Turns out she evidently went over the limit, (I haven’t found that limit anywhere yet). I cleared the list of name shse entered and hit the button to restore to default colors, and everything works now.

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Subject: Possible solution - formula error when accessing the mail database

Here is what i did to fix this issue.

  1. Log on to the server

  2. open notes using nlnotes.exe

  3. browse to the mail database with the error

  4. Open it and switch to calendar view

  5. go to tools → preferences

  6. go to the mail → Message marking

  7. Look for a name that does not appear to be properly listed

    ( in my case i had 2 names listed with backslash "" at the end of the name)

  8. Once removed all started to work properly

hope this helps

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Subject: RE: Possible solution - formula error when accessing the mail database

Thanks, I can confirm that this resolution works!

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Subject: formula error when accessing the mail database

you could try replacing the mail file design with your standard mail template.

make sure you take a BACKUP incase something goes wrong.

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Subject: RE: formula error when accessing the mail database

I’m too facing the same issue with one of my user, did u manage to resolve it???

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Subject: RE: formula error when accessing the mail database

I’m too facing the same issue with one of my user, did u manage to resolve it???