We have an intermittent problem with Rich Text rendering. This happens when we copy emails to a repository database using a custom button that we have added to the standard mail template. The button creates a ‘container’ document in the repository and then renders the Body field of the email to a RichText item on the container document. Occasionally the rendered text uses a different font than the original email, typically something unreadable like wingdings.
There is no consistent, reproducible, pattern of events that cause an email to become corrupt. The only common element in the emails that fail is that they have all originally been received from the internet. The most common scenario is that an internet email is received and forwarded as a native Notes email to a secretary who then copies it to the repository. The internal email has the correct fonts - it only becomes corrupted when the final copy is done.
We suspect there may be some issue around the initial MIME to RTF conversion, although the intermediate emails (forwarded from the recipient to his or her secreatary) do look ok.
This problem has us baffled. Thanks in advance for any suggestions on what we investigate next.