Since we have Notes 8.5.1 it seems that the Follow Up flags dont work the same…
An user has the following problem;
when he places a follow up flag on a mail,
he sees the follow up in the left corner,
but when he clicks on it nothing happens.
In the earlier version of Lotus a window opened…
Do I have to set any settings for this?
Subject: need more information
I’m not sure I am understanding the problem. By “left corner” do you mean the follow up view that displays beneath the navigator on the left side of the screen (when you have your Inbox open)?
If so, where is this user clicking? Is he clicking on a message in that view? Is he clicking on an action button? What was in the window that you say opened, when he clicked?
Subject: yes that view
Yes I mean that view.The user is clicking in this view on the messages. He is not clicking on an action botton.
The user told me that in the window that opened was the information about the follow up message.
I wasn’t a domino admin when we had 6.5.1 so I dont really know what he means… a bit tricky…
Subject: follow up view
You need to double-click on a message in that “mini-view” in order to open it. Single-clicking won’t open the message.
Maybe it was a coincidence that he happened to click on the message when the follow up alarm was appearing - and he thought that the click caused the alarm to appear?
Subject: more info
I talked with the user,What he ment was that when he has the follow ups in the little window on the left bottom,
he needs (indeed Debbie) to dubble click the follow up message to view the “action”.
In the earlier version of Notes the user only had to hover over the follow ups to view the action.
For a temporarily solution I told him to click in the left “inbox menu” on “Follow Ups” where you see al the follow ups in your mailbox. As long as he cleans up his mailbox this will work. But in the future he will need another solution…?
Subject: hover text
When I [single] click on a message in the Follow Up mini-view, I get the hover text:
Is this what he says is missing? He does have to single-click, though, to give the view the “focus”.
Subject: yes that is what he is missing!
Yes that is exactly what he is missing!Is it an option or something?
Subject: it should be there automatically
Not sure why it is missing on his machine; there is no particular preference to enable it.
Subject: checked on my desktop, negative result
I tested it on my own desktop and got the same result as the user.Maybe this is set in the notes.ini or something?
Subject: follow up preview
What I liked in my 7.xx Notes was preview of follow up items. Clicking on follow up item in miniview would bring up that e-mail in preview pane. In 8.5 I have to double click to open separate tab with follow up item.
Is there any way to enable preview for follow ups in “Mail” view?
Thanks!