FATAL THREAD, Please Help

Hello There:

When I try to replace a template, Lotus client crashes and close. This only ocurr with one template:


Start Time = 09/08/2010 12:26:48 p.m.

Crash Time = 09/08/2010 12:27:23 p.m.

Console Log Enabled = 1

Console Position = 1022

Error Message = PANIC: LookupHandle: handle out of range

Console Position = 1022

SharedDPoolSize = 4194304

FaultRecovery = 0x00010c00

Cleanup Script Timeout= 300

Crash Limits = 0 crashes in 0 minutes

StaticHang = Virtual Thread [ NLNOTES:  0848:  0013] (Native thread [ NLNOTES:  0848:  0d90]) (0x848/0x13/0xd90)

ConfigFileSem =  (  SEM:#0:0x010d) n=0, wcnt=-1, Users=-1,  Owner=[        :  0000]

FDSem         =  ( RWSEM:#52:0x410f) rdcnt=-1, refcnt=0 Writer=[        :  0000], n=52, wcnt=-1, Users=0,  Owner=[        :  0000]

thread 16/18: [ NLNOTES: 0de8: 0b9c] FATAL THREAD (Panic)

FP=0x079abfac, PC=0x7d61c846, SP=0x079abf40

stkbase=0x079b0000, total stksize=262144, used stksize=16576

EAX=0x00000000, EBX=0x00000000, ECX=0x00000000, EDX=0x00000000

ESI=0x00000538, EDI=0x00000000, CS=0x00000023, SS=0x0000002b

DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00000202

PASS 2 : FATAL THREAD (Panic) with STACK FRAMES [ NLNOTES: 0de8: 0b9c]

---------- Dump of stack from SP to FP ----------

PASS 3 : FATAL THREAD (Panic) with PARAMETER DATA [ NLNOTES: 0de8: 0b9c]

############################################################

[ 1] 0x7d61c846 ntdll.ZwWaitForSingleObject+21 (538,493e0,0,79ac534)

   Parameter 4:

        079ac534 58C99A07 2F401A60 2C010000 01000000 | X... /@.` ,... .... |

        079ac544 00000000 00000000 01000000 42004D00 | .... .... .... B.M. |

Section: Summary (Time 11:59:01)

<@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@>

Waiting for message window to closeSuccessfully detached from all processes

Started at: Mon Aug 09 11:58:47 2010

Ended at: Mon Aug 09 11:59:07 2010

Time Spent: 00:00:20

Generated Messages:

INFO (0): failed to match all of the Notes processes

INFO (0): Java core request succeeded

INFO (0): Generating core dump for [ NLNOTES: 0de8] (coreflags=0, exp=0, dbgver=6.8.0004.0)

INFO (0): Generated core dump file C:\Program Files (x86)\IBM\Lotus\Notes\Data\IBM_TECHNICAL_SUPPORT\core_NLNOTES_W32I_SISTEMAS01_2010_08_09@11_58_47.dmp

INFO (0): Memcheck running stand-alone

INFO (0): Remote Drive query disabled. Refer to help for more information.

INFO (0): terminated process [ NLNOTES: 0de8]

INFO (0): terminated process [ notes2: 08a8]

INFO (0): terminated process [ntaskldr: 0230]

INFO (0): Deleting pid.nbf

WARNING (0): object(-) is not a 0x970b (BLK_BSAFE_POOL) pool

Thank you

Nina

Subject: Please contact Lotus Support for help with crashes.

Subject: Really not much to go on there.

You can try the Lotus Notes Diagnostic tool.

http://www-01.ibm.com/support/docview.wss?uid=swg21272213

If that doesn’t help, then you can try opening a PMR.