when my user starts notes, and wants to create a new mail notes crashes and gives this in the fatal parts:
############################################################
FATAL THREAD 21/76 [ nSERVER:04f8:0610]
FP=0896f8d0, PC=600048ec, SP=0896f8c4, stksize=12
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x600048ec nnotes._OSAddressInVARRAY@8+12 (0,2,2,2a891ce8)
@[ 2] 0x600074c0 nnotes._STMFillPinAccessDescNSF@24+32 (2a891ce8,2,0,0)
@[ 3] 0x600066c6 nnotes._BUFPin@24+166 (896fd7c,c81c05,60bcbfd0,2)
@[ 4] 0x6000695a nnotes._iNSFSlotPin@24+122 (896fd7c,c81c05,60bcbfd0,2)
@[ 5] 0x6070ebd9 nnotes._EHSplitLeaf@68+3353 (3f02653b,896fd7c,60bcbfd0,295997a8)
@[ 6] 0x6070eb83 nnotes._EHSplitLeaf@68+3267 (3f02653b,896fd7c,60bcbfd0,295997a8)
@[ 7] 0x60711b22 nnotes._keyDelete+770 (3f02653b,896fd7c,60bcbfd0,295997a8)
@[ 8] 0x60035e8c nnotes._keySearch+172 (3f02653b,896fd7c,60bcbfd0,896fcc0)
@[ 9] 0x600aed12 nnotes._EHKeySearchCtx@24+34 (3f02653b,896fd7c,60bcbfd0,896fcc0)
@[10] 0x600afc0b nnotes._UNIDIndexFindEntry@28+331 (896fd7c,3f2804c4,0,896fd2c)
@[11] 0x6013d993 nnotes._DbGetNoteInfoByUNID@24+51 (896fd7c,3f2804c4,896fe38,0)
@[12] 0x601409d6 nnotes._iNSFDbGetNoteInfoByUNID@24+102 (896fd7c,3f2804c4,896fe38,0)
@[13] 0x601404a2 nnotes._NSFDbGetNoteInfoByUNID@24+130 (92e,3f2804c4,896fe38,0)
@[14] 0x1003631f nserverl._SrvGetAllFolderChanges@8+687 (2bc7837c,20e00005,2bc7837c,40fbccda)
@[15] 0x100191ac nserverl._DbServer@8+2284 (ce2d00a0,a4c8000a,0,31c2f0c)
@[16] 0x1002af88 nserverl._WorkThreadTask@8+1576 (6ae0264,0,3,7d6fb10)
@[17] 0x100016cb nserverl._Scheduler@4+763 (0,7d6fb10,0,10ec334)
@[18] 0x6011d7b4 nnotes._ThreadWrapper@4+212 (0,10ec334,7d6fb10,0)
[19] 0x7c4e987c KERNEL32.SetThreadExecutionState+551
############################################################
PASS 2 : FATAL THREAD with STACK FRAMES 21/76 [ nSERVER:04f8:0610]
FP=0896f8d0, PC=600048ec, SP=0896f8c4, stksize=12
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
---------- Top of the Stack ----------
# 0896f8c4 2a891ce8 00000002 00000000 0896f8ec |...*............|
@[ 1] 0x600048ec nnotes._OSAddressInVARRAY@8+12 (0,2,2,2a891ce8)
# 0896f8d0 0896f8ec 600074c0 00000000 00000002 |.....t.`........|
# 0896f8e0 00000002 2a891ce8 0896f9ac 0896f94c |.......*....L...|
@[ 2] 0x600074c0 nnotes._STMFillPinAccessDescNSF@24+32 (2a891ce8,2,0,0)
# 0896f8ec 0896f94c 600066c6 2a891ce8 00000002 |L....f.`...*....|
# 0896f8fc 00000000 00000000 00000000 0896f918 |................|
# 0896f90c 0896f9ac 0896f9a8 00000000 000004f8 |................|
# 0896f91c 0896f930 600039c0 000005dc 00000001 |0....9.`........|
# 0896f92c 00000000 0896f93c 60005a82 2a891cea |....<....Z.`...*|
# 0896f93c 0896f958 60005a48 00000000 0896f988 |X...HZ.`........|
@[ 3] 0x600066c6 nnotes._BUFPin@24+166 (896fd7c,c81c05,60bcbfd0,2)
# 0896f94c 0896f97c 6000695a 0896fd7c 00c81c05 ||...Zi.`|.......|
# 0896f95c 60bcbfd0 00000002 00000000 0896f9ac |...`............|
# 0896f96c 3f02653b 000003f8 60bcbfd0 00000000 |;e.?.......`....|
@[ 4] 0x6000695a nnotes._iNSFSlotPin@24+122 (896fd7c,c81c05,60bcbfd0,2)
# 0896f97c 0896f9c4 6070ebd9 0896fd7c 00c81c05 |......p`|.......|
# 0896f98c 60bcbfd0 00000002 00000000 0896f9a8 |...`............|
# 0896f99c 295997a8 00000008 60bcbfd0 00000000 |..Y).......`....|
# 0896f9ac 00000000 00000000 00000000 ffffffff |................|
# 0896f9bc ffffffff 08000000 0896f9ec 6070eb83 |..............p`|
@[ 5] 0x6070ebd9 nnotes._EHSplitLeaf@68+3353 (3f02653b,896fd7c,60bcbfd0,295997a8)
# 0896f9c4 0896f9ec 6070eb83 3f02653b 0896fd7c |......p`;e.?|...|
# 0896f9d4 60bcbfd0 295997a8 00000008 0896fa68 |...`..Y)....h...|
# 0896f9e4 295997a8 0896fd7c 0896fa54 60711b22 |..Y)|...T...".q`|
@[ 6] 0x6070eb83 nnotes._EHSplitLeaf@68+3267 (3f02653b,896fd7c,60bcbfd0,295997a8)
# 0896f9ec 0896fa54 60711b22 3f02653b 0896fd7c |T...".q`;e.?|...|
# 0896f9fc 60bcbfd0 295997a8 0896fcc0 3f020010 |...`..Y).......?|
# 0896fa0c 00000002 0896fab8 0896fa68 60bcbfd0 |........h......`|
# 0896fa1c 0896fd7c 3f020010 3f02653b 0896fd7c ||......?;e.?|...|
# 0896fa2c 3f0260e8 00000000 00000000 00000000 |.`.?............|
# 0896fa3c 00000000 00000000 00000000 00000000 |................|
# 0896fa4c 00000000 00000000 0896facc 60035e8c |.............^.`|
@[ 7] 0x60711b22 nnotes._keyDelete+770 (3f02653b,896fd7c,60bcbfd0,295997a8)
# 0896fa54 0896facc 60035e8c 3f02653b 0896fd7c |.....^.`;e.?|...|
# 0896fa64 60bcbfd0 295997a8 00000000 0896fcc0 |...`..Y)........|
# 0896fa74 3f020010 00000002 0896fab8 0896fa9c |...?............|
# 0896fa84 0896fac8 0896fac4 0896faca 0896fd7c |............|...|
# 0896fa94 3f0260e8 2ca30000 00000000 00000000 |.`.?...,........|
# 0896faa4 00000000 00000000 00000000 00000000 |................|
# 0896fab4 00000000 0c10d2b8 295997a8 00000000 |..........Y)....|
# 0896fac4 00000000 00000000 0896faf0 600aed12 |...............`|
@[ 8] 0x60035e8c nnotes._keySearch+172 (3f02653b,896fd7c,60bcbfd0,896fcc0)
# 0896facc 0896faf0 600aed12 3f02653b 0896fd7c |.......`;e.?|...|
# 0896fadc 60bcbfd0 0896fcc0 00000000 00000002 |...`............|
# 0896faec 0896fca0 0896fcd4 600afc0b 3f02653b |...........`;e.?|
@[ 9] 0x600aed12 nnotes._EHKeySearchCtx@24+34 (3f02653b,896fd7c,60bcbfd0,896fcc0)
# 0896faf0 0896fcd4 600afc0b 3f02653b 0896fd7c |.......`;e.?|...|
# 0896fb00 60bcbfd0 0896fcc0 00000002 0896fca0 |...`............|
# 0896fb10 0896fd7c 0896fd7c 00000000 00000000 ||...|...........|
# 0896fb20 00000000 00000000 00000000 00000000 |................|
# 0896fb30 00000000 00000000 00000000 00000000 |................|
# 0896fb40 00000000 00000000 00000000 00000000 |................|
# 0896fb50 00000000 00000000 00000000 00000000 |................|
# 0896fb60 00000000 00000000 00000000 00000000 |................|
# 0896fb70 00000000 00000000 00000000 00000000 |................|
# 0896fb80 00000000 00000000 00000000 00000000 |................|
# 0896fb90 00000000 00000000 00000000 00000000 |................|
# 0896fba0 00000000 00000000 00000000 00000000 |................|
# 0896fbb0 00000000 00000000 00000000 00000000 |................|
# 0896fbc0 00000000 00000000 00000000 00000000 |................|
# 0896fbd0 00000000 00000000 00000000 00000000 |................|
# 0896fbe0 00000000 00000000 00000000 00000000 |................|
# 0896fbf0 00000000 00000000 00000000 00000000 |................|
# 0896fc00 00000000 00000000 00000000 00000000 |................|
# 0896fc10 00000000 00000000 00000000 00000000 |................|
# 0896fc20 00000000 00000000 00000000 00000000 |................|
# 0896fc30 00000000 00000000 00000000 00000000 |................|
# 0896fc40 00000000 00000000 00000000 00000000 |................|
# 0896fc50 00000000 00000000 00000000 00000000 |................|
# 0896fc60 00000000 00000000 00000000 00000000 |................|
# 0896fc70 00000000 00000000 00000000 00000000 |................|
# 0896fc80 00000000 00000000 00000000 00000000 |................|
# 0896fc90 00000000 00000000 00000000 3f000000 |...............?|
# 0896fca0 00000000 00000000 00000000 00000000 |................|
# 0896fcb0 00000000 00000000 00000000 00000000 |................|
# 0896fcc0 50c5cc86 aef9d372 0045a14c c3256c42 |...Pr...L.E.Bl%.|
# 0896fcd0 00000000 0896fd24 6013d993 0896fd7c |....$......`|...|
@[10] 0x600afc0b nnotes._UNIDIndexFindEntry@28+331 (896fd7c,3f2804c4,0,896fd2c)
# 0896fcd4 0896fd24 6013d993 0896fd7c 3f2804c4 |$......`|.....(?|
# 0896fce4 00000000 0896fd2c 00000000 00000000 |....,...........|
# 0896fcf4 00000000 0896fd7c 00000000 00000000 |....|...........|
# 0896fd04 00000960 3f0262d1 0896fd2c 0896fd28 |`....b.?,...(...|
# 0896fd14 60009407 011462d4 00512005 0896fd50 |...`.b... Q.P...|
@[11] 0x6013d993 nnotes._DbGetNoteInfoByUNID@24+51 (896fd7c,3f2804c4,896fe38,0)
# 0896fd24 0896fd50 601409d6 0896fd7c 3f2804c4 |P......`|.....(?|
# 0896fd34 0896fe38 00000000 00000000 00000000 |8...............|
# 0896fd44 00000000 00000001 00000000 0896fda0 |................|
@[12] 0x601409d6 nnotes._iNSFDbGetNoteInfoByUNID@24+102 (896fd7c,3f2804c4,896fe38,0)
# 0896fd50 0896fda0 601404a2 0896fd7c 3f2804c4 |.......`|.....(?|
# 0896fd60 0896fe38 00000000 00000000 00000000 |8...............|
# 0896fd70 4052f9a4 4052fab6 00000001 2ca3b8e8 |..R@..R@.......,|
# 0896fd80 3f0260e8 0000092e 00000000 00000000 |.`.?............|
# 0896fd90 00000000 00000000 00000000 00000000 |................|
@[13] 0x601404a2 nnotes._NSFDbGetNoteInfoByUNID@24+130 (92e,3f2804c4,896fe38,0)
# 0896fda0 0896fe48 1003631f 0000092e 3f2804c4 |H....c........(?|
# 0896fdb0 0896fe38 00000000 00000000 00000000 |8...............|
# 0896fdc0 00000000 4052f9a4 00000001 00010000 |......R@........|
# 0896fdd0 f1870000 708c0038 0000c125 00000000 |....8..p%.......|
# 0896fde0 00000000 00000000 00000000 00000000 |................|
# 0896fdf0 00000000 00000000 00000000 00000000 |................|
# 0896fe00 00000000 0000410b 004d3296 c1257089 |.....A...2M..p%.|
# 0896fe10 60001216 6000127b 04665fcf 04665faa |...`{..`._f.._f.|
# 0896fe20 0013b954 60191913 04665fcf 0013b964 |T......`._f.d...|
# 0896fe30 60001102 00000043 6005c9e4 1007b900 |...`C......`....|
# 0896fe40 01220974 3f2804de 0896fe9c 100191ac |t."...(?........|
@[14] 0x1003631f nserverl._SrvGetAllFolderChanges@8+687 (2bc7837c,20e00005,2bc7837c,40fbccda)
# 0896fe48 0896fe9c 100191ac 2bc7837c 20e00005 |........|..+... |
# 0896fe58 2bc7837c 40fbccda 00000000 40fbccde ||..+...@.......@|
# 0896fe68 600010eb 60001128 40fbcc3e 40fbcc82 |...`(..`>..@...@|
# 0896fe78 40fbcc3e 0896fe8c 600010be 40fbcd32 |>..@.......`2..@|
# 0896fe88 00000001 75e8000c 40fbcc10 2bc7837c |.......u...@|..+|
# 0896fe98 20e00005 0896ff50 1002af88 ce2d00a0 |... P.........-.|
@[15] 0x100191ac nserverl._DbServer@8+2284 (ce2d00a0,a4c8000a,0,31c2f0c)
# 0896fe9c 0896ff50 1002af88 ce2d00a0 a4c8000a |P.........-.....|
# 0896feac 00000000 031c2f0c 030724f8 65726854 |...../...$..Thre|
# 0896febc 70206461 206c6f6f 626d656d 6f207265 |ad pool member o|
# 0896fecc 4354206e 00504950 00000284 05c26160 |n TCPIP.....`a..|
# 0896fedc 030724f8 60001128 600010eb 60001128 |.$..(..`...`(..`|
# 0896feec 0646b7c2 49504354 06460050 0896ff08 |..F.TCPIP.F.....|
# 0896fefc 600010be 0646b7c2 00000001 600011cf |...`..F........`|
# 0896ff0c 6000122f ce2d00a0 60001128 00000000 |/..`..-.(..`....|
# 0896ff1c 20e00005 1d3b000d ce2d00a0 031c4a8a |... ..;...-..J..|
# 0896ff2c 00000000 2bc7837c 20e00005 00000002 |....|..+... ....|
# 0896ff3c 2dbc0001 00000017 ce2d00a0 031c49da |...-......-..I..|
# 0896ff4c 40fbcc10 0896ff94 100016cb 06ae0264 |...@........d...|
@[16] 0x1002af88 nserverl._WorkThreadTask@8+1576 (6ae0264,0,3,7d6fb10)
# 0896ff50 0896ff94 100016cb 06ae0264 00000000 |........d.......|
# 0896ff60 00000003 07d6fb10 100013d0 00000001 |................|
# 0896ff70 600908d1 000002c4 60001421 010d2490 |...`....!..`.$..|
# 0896ff80 030724f8 010d248d ce070017 06ae0264 |.$...$......d...|
# 0896ff90 031c4968 0896ffb4 6011d7b4 00000000 |hI.........`....|
@[17] 0x100016cb nserverl._Scheduler@4+763 (0,7d6fb10,0,10ec334)
# 0896ff94 0896ffb4 6011d7b4 00000000 07d6fb10 |.......`........|
# 0896ffa4 00000000 010ec334 00000000 00000000 |....4...........|
@[18] 0x6011d7b4 nnotes._ThreadWrapper@4+212 (0,10ec334,7d6fb10,0)
# 0896ffb4 0896ffec 7c4e987c 00000000 010ec334 |....|.N|....4...|
# 0896ffc4 07d6fb10 00000000 7ffa6000 c0000005 |.........`......|
# 0896ffd4 0896ffc0 0896f510 ffffffff 7c4ff0b4 |..............O||
# 0896ffe4 7c4ed360 00000000 00000000 00000000 |`.N|............|
[19] 0x7c4e987c KERNEL32.SetThreadExecutionState+551
who can help???
tried already this: remove profile and create a new setup (user is at citrix enviroment)