Existing Notes process detected

HCL Domino Domino Forum
1

We have upgraded our Lotus Clients to the 8.5.1 version. We took 2 months to push this out to 4400 Users. Starting last week, we have been getting multiple Helpdesk tickets because Users are getting the following error when starting up Lotus Notes for the first time that day:

Existing Notes Process detected. Press ‘Yes’ to run NSD to cleanup, ‘No’ to abort and re-launch later.

We have tried to kill the processes, run the NSD -kill command, and reboot the PC. Nothing seems to work. The process is usually NSD, but sometimes it is NSLSVICE.exe. When we reboot the process is still running and at times taking up to 50% of the CPU.

Any advice would be greatly appreciated.

Have opened a PMR, but have not received a call back yet.

2

Subject: Found solution

We had this error as well and I wanted to post the solution here in case others encounter the issue.

We had modified our TCP buffers to 32000 due to performance reasons. This with TCP compression turned ON (on the client) caused the problem. Error only occurs when the Domino server also has buffers set to 32000.

Once we turned TCP compression OFF, the problem went away.

In NOTES.INI, the bad setting was:

TCPIP=TCP,0,15,32000,12320,

This setting fixed the problem:

TCPIP=TCP,0,15,32000,12288,

Would be nice if Lotus Notes had meaningful error messages! Lotus, Are you listening?

3

Subject: RE: Existing Notes process detected

Has anyone been able to find a resolution for this? I have a VIP that is getting this message every morning.

4

Subject: Existing Notes process detected

I opened lotus domio server 8.5 in administratorat that time i created notes.ini in administrator profile

then i login in my my own profile and open lotus notes 8.5 its shows an error.

then i run killnotes.exe

then i delete a notes.ini file in administrator profil.

then i login in my own profile . its working fine. just tried this…

all the best

5

Subject: Re: Existing Notes process detected

I don’t know anything specific about this…but it seems that AntiVirus software often interferes in ways like this…

Given that it started a week or so ago, you might talk to your desktop support folks to see if they pushed anything out (new AV, etc.).

6

Subject: Re: Existing Notes process detected

Did this work? We’ve just started to see the same thing on our test environment where we are doing an eval on 8.5.1 ?

7

Subject: Reproducible, but only on

I’m seeing the same problem, but only on the server. It allows only one process to run at a time; Client, Admin or Server.

It’s really annoying and infinitely reproducible.

Thank you,

kk

8

Subject: Existing notes process detected - Check Permissions

I just had this happen today on an XP machine running 8.5.1. I was able to launch Notes with my admin login but user got this error from his login. Reboots and a new windows profile didn’t fix it.

Turned out I needed to change permissions on c:\program files\lotus\notes to allow users to modify & write. They should have had that permission before, it’s set to allow them modify/write in our default image, but somehow this one didn’t have it. As soon as I made that change the user could run Notes again.

Jenny