Error: User %a not listed in Domino Directory

HCL Domino Domino Forum
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Hi, this messages keeps appearing in the log, some of the users do not recieve mail, others do. Sending mail is not a problem at all.

Situation:

  • 1 Mail server with SMTP routing enabled

  • No smarthost

  • Some of these messages where there in R5, now we upgraded to ND6 we have a very lot of them.

Incoming mail:

03-06-2003 12:05:50 DebugRLookup: Lookup beginning for user: M.Hilhorst name: M.Hilhorst@zznet.nl

03-06-2003 12:05:50 DebugRLookup: Lookup beginning for user: M.Hilhorst name: M.Hilhorst

03-06-2003 12:05:50 DebugRLookup: Lookup error: UserName: M.Hilhorst Error: User %a not listed in Domino Directory

03-06-2003 12:05:50 DebugRLookup: Lookup beginning for user: M Hilhorst name: M Hilhorst

03-06-2003 12:05:50 DebugRLookup: Lookup error: UserName: M Hilhorst Error: User %a not listed in Domino Directory

03-06-2003 12:05:51 Router: Unable to deliver message 0037770D to M.Hilhorst@zznet.nl

03-06-2003 12:05:51 User M.Hilhorst@zznet.nl not listed in Domino Directory

The server is extremely basic, no global domain document etc.

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Subject: Error: User %a not listed in Domino Directory

Questions:

  1. Are you using Directory assistence, Directory catalog or only the basic Domino directory (names.nsf)?

  2. The people who is not receiving mail, have they their ‘Person document’ in the directory?

  3. Receiving mail fails with Internet mail or local mail (inside your network)

  4. When you send mail to a ‘damaged-user’, the mail is sent back to the originator?

  5. If you create new users, their mail always works?

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Subject: RE: Error: User %a not listed in Domino Directory

  2. No, nothing, basic Dom. Dir.

  3. Yes, full Notes users?

  4. Only internet mail

  5. Yes, with failure report

  6. I do not know that at this moment.

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Subject: RE: Error: User %a not listed in Domino Directory

ok,

I’m assuming:

a) If your installation was migrated from 5.0x, you did all requested ‘upgrades’ over names.nsf and its views.

b) Your server log dont report you any error

Recommendations:

  1. Make sure all view indexes in the names.nsf are ok, rebuild indexes in the Domino server console:

load updall names.nsf -R

  1. If the problem continues, make sure your names template is release 6.01 and replace the design of the names, don’t worry about users and configurations in your names, replacing dont delete docs (you can make a backup also). Rebuild indexes when you finished (step 1).

  2. If the problem continues, check integrity of names.nsf structure, run at Domino console:

load fixup names.nsf -C

or if you want fixup check and fix errors change ‘-C’ parameter by ‘-F’.

let me know your results.

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Subject: RE: Error: User %a not listed in Domino Directory