Error setting up Traveler on Android devices

HCL Domino Domino Forum
1

I keep getting “error connecting to server” when setting up new android devices for users.

The HTML access logs show
172.20.2.122 traveler.xxxx.com “CN=Ian xxxxx/OU=AU/O=xxxx” [27/Feb/2014:00:02:40 +0100] “GET /servlet/traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 200 41 172.20.2.122 traveler.xxxx.com “ian xxxxx” [27/Feb/2014:00:02:40 +0100] “GET /?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 302 - 172.20.2.122 traveler.xxxx.com “CN=Ian xxxxx/OU=AU/O=xxxx” [27/Feb/2014:00:02:48 +0100] “GET /traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 200 41 172.20.2.122 traveler.xxxx.com “CN=Ian xxxxx/OU=AU/O=xxxx” [27/Feb/2014:00:17:33 +0100] “GET /traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 409 71 172.20.2.122 traveler.xxxx.com “ian xxxxx” [27/Feb/2014:00:17:39 +0100] “GET /?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 302 - 172.20.2.122 traveler.xxxx.com “CN=Ian xxxxx/OU=AU/O=xxxx” [27/Feb/2014:00:17:39 +0100] “GET /servlet/traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 409 71 172.20.2.122 traveler.xxxx.com “CN=Ian xxxxx/OU=AU/O=xxxx” [27/Feb/2014:00:17:47 +0100] “GET /traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 200 41 172.20.2.122 traveler.xxxx.com “CN=Ian xxxxx/OU=AU/O=xxxx” [27/Feb/2014:00:18:35 +0100] “GET /traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 409 71 172.20.2.122 traveler.xxxx.com “CN=Ian xxxxx/OU=AU/O=xxxx” [27/Feb/2014:00:18:41 +0100] “GET /servlet/traveler?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 200 41 172.20.2.122 traveler.xxxx.com “ian xxxxx” [27/Feb/2014:00:18:41 +0100] “GET /?action=getStatus&deviceId=Android_77d548a628b181c0 HTTP/1.1” 302 -
The problem seems come from a 302 redirect followed by a 409 error “Conflict”

There is a Mapping/ rediection document to rediect /servlet/traveler* to /traveler* in the NAB

The server can access the users mail file - I have tried setting up a new device for an existing user with the same results.

All existing android devices are having no problems syncing. It is just setting up new devices

Any one else having these problems?

2

Subject:

I would request you to reproduce the issue again and collect Traveler System dump. The dump will provide more details the error 409. Please follow below document to collect log for further investigation.

http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Troubleshooting_high_CPU_usage_with_Lotus_Notes_Traveler_Server http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Troubleshooting_high_CPU_usage_with_Lotus_Notes_Traveler_Server