Error opening calendar : view not found

hcl-bot · June 8, 2010, 10:57am

We have several users, working with a local replica of their mailfile. These users now getting an error, while try to open the calendar by using the link “Calendar” in the left bookmarks-bar. The client begins to open the composite application, but ends with the message “view not found”. When you acknowledge this errormessage nothing happens afterwards.The view “Calendar” exists in the mailfile and can be open by using the menu “View–>Goto”.

I have checked the logfiles within the directory “…\lotus\notes\data\workspace\logs” and found several entries, e.g “CLFNM0237E:CSIDelgateUtil”.

The problem does not occur, when using the mailfile, located on the DominoServer.

All Users are working with Lotus Notes Standardclient 8.5.1 FP2.

Any suggestion, how to solve the problem?

hcl-bot · June 9, 2010, 7:23am

Subject: Could you post the log files?

Can you post the log files (both trace*.xml and error*.xml) which contain that error, CLFNM0237E:CSIDelgateUtil

hcl-bot · June 10, 2010, 9:32am

Subject: Error Log

Sorry for the delay. At the moment I can only provide the error-log-?.xml. I´m trying to get the tracefiles too.

Content of the error-log

<?xml version="1.0" encoding="UTF-8"?> <?xml-stylesheet type="text/xsl" href="Log_Viewer.xml"?>

<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">

	<children name="CommonBaseEventLogRecord:name" type="string"> 

		<values>SEVERE</values>

	</children>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">

	<values>com.ibm.rcp.csiviews.util.CSIDelegateUtil</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">

	<values>getDocumentStoreProperties</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:Exception" type="string">

	<values>com.ibm.csi.types.ServiceException: Ansicht wurde nicht gefunden

at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source)

at com.ibm.csi.notes.internal.NotesRuntimeDelegate.getDocumentStoreProperties(Unknown Source)

at com.ibm.rcp.csiviews.util.CSIDelegateUtil.getDocumentStoreProperties(Unknown Source)

at com.ibm.rcp.csiviews.viewpart.CSINavViewPart$18.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

</extendedDataElements>

<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="12676957843" location="172.24.8.112" locationType="IPV4" subComponent="com.ibm.rcp.csiviews.util.CSIDelegateUtil" threadId="1" componentType="http://www.w3.org/2001/XMLSchema-instance"/>

<situation categoryName="ReportSituation">

	<situationType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>

</situation>

<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">

	<children name="CommonBaseEventLogRecord:name" type="string"> 

		<values>SEVERE</values>

	</children>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">

	<values>com.ibm.rcp.csiactions.providers.CSIActionProvider</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">

	<values>getCSIActions</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:Exception" type="string">

	<values>com.ibm.csi.types.ServiceException: Ansicht wurde nicht gefunden

at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source)

at com.ibm.csi.notes.internal.NotesDesignDelegate.getOutlineActions(Unknown Source)

at com.ibm.rcp.csiactions.providers.CSIActionProvider.getCSIActions(Unknown Source)

at com.ibm.rcp.csiactions.providers.CSIActionProvider.getCSIOutlineActions(Unknown Source)

at com.ibm.rcp.csiactions.providers.CSIActionProvider.setRuntimeOutline(Unknown Source)

at com.ibm.rcp.csiviews.viewpart.CSINavViewPart$20.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

</extendedDataElements>

<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="12676957843" location="172.24.8.112" locationType="IPV4" subComponent="com.ibm.rcp.csiactions.providers.CSIActionProvider" threadId="2" componentType="http://www.w3.org/2001/XMLSchema-instance"/>

<situation categoryName="ReportSituation">

	<situationType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>

</situation>

<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">

	<children name="CommonBaseEventLogRecord:name" type="string"> 

		<values>WARNING</values>

	</children>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">

	<values>com.ibm.rcp.csiactions.providers.CSIActionProvider</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">

	<values>getCSIActions</values>

</extendedDataElements>

<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="12676957843" location="172.24.8.112" locationType="IPV4" subComponent="com.ibm.rcp.csiactions.providers.CSIActionProvider" threadId="2" componentType="http://www.w3.org/2001/XMLSchema-instance"/>

<situation categoryName="ReportSituation">

	<situationType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>

</situation>

<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">

	<children name="CommonBaseEventLogRecord:name" type="string"> 

		<values>SEVERE</values>

	</children>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">

	<values>com.ibm.rcp.csiviews.util.CSIDelegateUtil</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">

	<values>getDocumentStoreProperties</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:Exception" type="string">

	<values>com.ibm.csi.types.ServiceException: Ansicht wurde nicht gefunden

at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source)

at com.ibm.csi.notes.internal.NotesRuntimeDelegate.getDocumentStoreProperties(Unknown Source)

at com.ibm.rcp.csiviews.util.CSIDelegateUtil.getDocumentStoreProperties(Unknown Source)

at com.ibm.rcp.csiviews.viewpart.CSIViewPart$12.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

</extendedDataElements>

<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="12676957843" location="172.24.8.112" locationType="IPV4" subComponent="com.ibm.rcp.csiviews.util.CSIDelegateUtil" threadId="3" componentType="http://www.w3.org/2001/XMLSchema-instance"/>

<situation categoryName="ReportSituation">

	<situationType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>

</situation>

<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">

	<children name="CommonBaseEventLogRecord:name" type="string"> 

		<values>SEVERE</values>

	</children>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">

	<values>com.ibm.rcp.csiviews.providers.CSINavigatorModel</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">

	<values>fetchCsiInfo</values>

</extendedDataElements>

<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="12676957843" location="172.24.8.112" locationType="IPV4" subComponent="com.ibm.rcp.csiviews.providers.CSINavigatorModel" threadId="4" componentType="http://www.w3.org/2001/XMLSchema-instance"/>

<situation categoryName="ReportSituation">

	<situationType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>

</situation>

<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">

	<children name="CommonBaseEventLogRecord:name" type="string"> 

		<values>SEVERE</values>

	</children>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">

	<values>com.ibm.rcp.csiviews.util.CSIDelegateUtil</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">

	<values>getDocumentStoreProperties</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:Exception" type="string">

	<values>com.ibm.csi.types.ServiceException: Ansicht wurde nicht gefunden

at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source)

at com.ibm.csi.notes.internal.NotesRuntimeDelegate.getDocumentStoreProperties(Unknown Source)

at com.ibm.rcp.csiviews.util.CSIDelegateUtil.getDocumentStoreProperties(Unknown Source)

at com.ibm.rcp.csiviews.viewpart.CSIViewPart$12.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

</extendedDataElements>

<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="12676957843" location="172.24.8.112" locationType="IPV4" subComponent="com.ibm.rcp.csiviews.util.CSIDelegateUtil" threadId="5" componentType="http://www.w3.org/2001/XMLSchema-instance"/>

<situation categoryName="ReportSituation">

	<situationType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>

</situation>

<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">

	<children name="CommonBaseEventLogRecord:name" type="string"> 

		<values>SEVERE</values>

	</children>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">

	<values>com.ibm.rcp.csiviews.util.CSIDelegateUtil</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">

	<values>getDocumentStoreProperties</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:Exception" type="string">

	<values>com.ibm.csi.types.ServiceException: Ansicht wurde nicht gefunden

at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source)

at com.ibm.csi.notes.internal.NotesRuntimeDelegate.getDocumentStoreProperties(Unknown Source)

at com.ibm.rcp.csiviews.util.CSIDelegateUtil.getDocumentStoreProperties(Unknown Source)

at com.ibm.rcp.csiviews.viewpart.CSINavViewPart$21.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

</extendedDataElements>

<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="12676957843" location="172.24.8.112" locationType="IPV4" subComponent="com.ibm.rcp.csiviews.util.CSIDelegateUtil" threadId="6" componentType="http://www.w3.org/2001/XMLSchema-instance"/>

<situation categoryName="ReportSituation">

	<situationType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>

</situation>

<extendedDataElements name="CommonBaseEventLogRecord:level" type="noValue">

	<children name="CommonBaseEventLogRecord:name" type="string"> 

		<values>SEVERE</values>

	</children>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceClassName" type="string">

	<values>com.ibm.rcp.csiviews.viewpart.CSINavViewPart$21</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:sourceMethodName" type="string">

	<values>run</values>

</extendedDataElements>

<extendedDataElements name="CommonBaseEventLogRecord:Exception" type="string">

	<values>java.lang.NullPointerException

at com.ibm.rcp.csiviews.viewpart.CSINavViewPart$21.run(Unknown Source)

at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)

</extendedDataElements>

<sourceComponentId component="Expeditor 6.2" componentIdType="ProductName" instanceId="12676957843" location="172.24.8.112" locationType="IPV4" subComponent="com.ibm.rcp.csiviews.viewpart.CSINavViewPart" threadId="6" componentType="http://www.w3.org/2001/XMLSchema-instance"/>

<situation categoryName="ReportSituation">

	<situationType xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ReportSituation" reasoningScope="INTERNAL" reportCategory="LOG"/>

</situation>

hcl-bot · June 11, 2010, 6:26am

Subject: Could you check the design of the user’s local replicas?

Can you verify that the design of the user’s local replica databases are using the same design as the replicas on the Domino Server?

Can you poke around on the design of the user’s local replica databases? Are any of the design elements marked as “Prohibit design refresh or replace to modify” ?

For example, are you seeing any design elements with properties like this?

Could you possibly upload a design only copy of one the local mail databases that is exhibiting the problem?

hcl-bot · June 14, 2010, 7:11am

Subject: prohibit design defresh

Unfortunately I cannot check the design of the local replica, because we are using multi-user installations of the lotus notes client. But I´ve checked the design of the server-based mailfile, and can confirm the no one design element is marked as “prohibit design refresh”.

hcl-bot · June 14, 2010, 2:19pm

Subject: Yes, but it is the local replicas that are having the problem, correct?

If you are unable to verify the setting of “Prohibit Design Refresh” on the local replicas you have now… Could one of the user’s try creating a new local replica of the mail database and verify if the problem still happens?

hcl-bot · June 15, 2010, 3:10am

Subject: creating new local replica

We will try it and keep you informed

hcl-bot · December 28, 2010, 9:42am

Subject: CLFNM0021E: Error setting calendar date.

I tried deleting the local replica and still get the same eror - on one XP laptop only - all other workstations (W7 Pro and XP Pro) are fine

Best for the New Year

Andy