Error connecting to Server, the Server is not responding

Hi!!! I’m sending this post because i’m having problems with one of our Domino Servers… i cannot connect to other Domino servers, on any way. If i go to OS console, and ping i can reach all other servers, but if i do a Trace from Domino Console, i cannot reach it.

What i can do??? Can anyone help me?

Thank’s!!!

Subject: Error connecting to Server, the Server is not responding

All ping does is determine that the server’s names in in the DNS & that TCP/IP is working. It does not tell you if the domino server is up and running- couple of things- if you have notesConnect (IBM Developer) that will help you determine more- but make sure the firewalls are turned off. that might well be the issue.Tom

Subject: RE: Error connecting to Server, the Server is not responding

Did you setup a connection document with the correct ip address or something?

Ron

Subject: RE: Error connecting to Server, the Server is not responding

Yes, the connection document is created with the correct ip adress. Even though, it still not working.

Subject: RE: Error connecting to Server, the Server is not responding

Download the NotesConnect software- that will help you figure it out- also, if the new server is windows- you can from the client, do a file>open>DB - and put in the ip address- that will create a connection doc & if it works, you know something is wrong w/ the other connection doc. I still vote for firewall issues. :slight_smile:

Subject: RE: Error connecting to Server, the Server is not responding

Thomas:

Thank you for the quick answer. I’m sure that all the others servers are UP, because i administer the other domino servers.

For example, the server that cannot connect to other servers is LIMA, if i do a trace to BSAS i cannot reach it. But if i do the same from BSAS to LIMA i can reach it Ok.

I don´t now what else to look forward…

Any ideas?

Subject: RE: Error connecting to Server, the Server is not responding

Is the TCPIP port up and running of the domino server?

Subject: RE: Error connecting to Server, the Server is not responding

Yes, is UP and Running. And this server can receive mails from the others domino servers, and also can receive mails from outside. But they cannot send any mail or replicate with any server. Any other idea?

Subject: Error connecting to Server, the Server is not responding

Have you checked the security tab of these other servers? Do you allow the server you are trying to connect from the ability to access the server? I ran into this myself during a recent transition. I had not granted access to the server for all the other servers in the domain.

Brian

Subject: RE: Error connecting to Server, the Server is not responding

Thank you for your response. I check the security Tab, and everithinh its ok. I don’t now what else to look…

Subject: RE: Error connecting to Server, the Server is not responding

Are these in a DMZ? Has your firewall admin opened up Port 1352 between these servers?

Also, I noticed further down in your trace that it was trying to use LAN0 & TCPIP. Do you use both? If not, disable the unused port (LAN0).

Brian

Subject: Error connecting to Server, the Server is not responding

Can you paste the output of a trace here so we can see exactly what it says?

Subject: RE: Error connecting to Server, the Server is not responding

Sure:

trace 198.36.111.40

Determining path to server 198.36.111.40

Available Ports: LAN0tcpip TCPIP

Checking normal priority connection documents only…

Local network connection document found for 198.36.111.40

Verifying address ´198.36.111.40 for 198.36.111.40 on TCPIP

    Unable to connect to 198.36.111.40 on TCPIP (The server is not responding. The server may be down or you may be experiencing network problems. Contact your system administrator if this problem Persists.)

Server 198.36.111.40 is not responding

Subject: RE: Error connecting to Server, the Server is not responding

Sure:

trace 198.36.111.40

Determining path to server 198.36.111.40

Available Ports: LAN0tcpip TCPIP

Checking normal priority connection documents only…

Local network connection document found for 198.36.111.40

Verifying address ´198.36.111.40 for 198.36.111.40 on TCPIP

    Unable to connect to 198.36.111.40 on TCPIP (The server is not responding. The server may be down or you may be experiencing network problems. Contact your system administrator if this problem Persists.)

Server 198.36.111.40 is not responding

Subject: RE: Error connecting to Server, the Server is not responding

OK… I think one thing is a bit strange. The way I read that trace, it appears that you’ve actually got a connection document with the IP address entered into the server name field. Is that true? If so, why?

Other than that, you’re tracing the IP address and it is resolving to itself, so name resolution issues are ruled out. You say you can ping, we can also rule out IP routing issues. Are there any firewalls or similar devices between this server and the other servers?

Subject: RE: Error connecting to Server, the Server is not responding

Is it possible that your firewall team can setup logging betwen 2 servers and see what is going wronge here?

Just a guess…

R.