HI,
I need help.
I have installed Lotus Domino 8.5 + Notes client 8.5 + Lotus Traveler 8.5 on my Samsung i617.
I am trying to conect to my Domino via my smartphone but I am getting the error messages:
1.) Error the remote server is not a known tcp/ip host
2.) Error the sync session does not exist for the user
Via lan is working.
What can me wrong ?
Thanks,
Subject: Connecting via Traveler
Most often this is result of firewall between the device and Traveler Server. When device is connect vlan it is inside the corporate firewall, when device is connected via GRPS or other communication channel via a service provider it is outside the corporate firewall. For this connection to work the device needs to be configured with a hostname or IP address that is recognized outside the firewall and ports 80 or 443 and port 8642 must be open through the firewall.
A quick test is to open the device Web Browser (when not connect to vlan) and try to connect to the Traveler Servelet HTTP(s)://hostname/servlet/traveler
If you can connect and login to the servlet then the connection is open - at least over port 80 if using http or port 443 if using https. You still need to verify port 8642 however. Easiest way to do this is take your laptop down the steet to Starbucks or some other wifi spot outside the corporate firewall and run telnet hostname 8642 from a command prompt. If the port is open you will get a blank screen as the telnet client waits for a response from the server. If the connection is not open you will see a connection error.
If the ports are not open, you may need to discuss with your network administrator.
Hope this helps.