Error "208 Cannot create automation object" while creating symphony object

Hi,Need an urgent fix …

There is a button added in notes mail, which when clicked, generates a report in Symphony sheet.

Couple of users are getting error “208 Cannot create automation object” in the following line of the script, where the object is getting created:

'Symphony generation stuff

Set SerMgr = CreateObject("com.sun.star.ServiceManager")

The user have symphony installed in his system.

Any idea, what could be the probable cause and how it can be fixed.

Thanks…