Error #0C:E9 when opening email in 8.0.2

hcl-bot · April 23, 2010, 4:50am

Hello everyone,

I have one user who gets the error message #0C:E9 when opening a certain email (some newsletter).

I found a solution for the same problem in Notes 7. It told me to add the line NO_DIV_WIDTH=0 in notes.ini. But that did not work at all.

Updating to 8.5(.1) is not an option for now. Is there anything i can do?

I read about other users having the same problem but found no solution so far.

Greeting,

Marcus

hcl-bot · April 23, 2010, 12:40pm

Subject: Re: Technote…

Good Afternoon Marcus,

I was wondering if you have seen Technote 1228295 - “Error: ‘#0C:E9’ occurs when attempting to open mail” - which I have included a copy of below. It appears there was a Crash issue that was occurring with this error and the parameter to enabled is “No_Div_Width=1”. I recommend trying setting it to 1, rather than 0.

I hope this helps Marcus! Let me know if it works.

Regards,

-Bob

Do not distribute outside IBM. Draft Information - Subject to change.

Error: ‘#0C:E9’ occurs when attempting to open mail

Product:

Lotus Notes > Lotus Notes > 7.0, 6.5, 6.0

Platform(s):

Linux, Windows

Doc Number:

1228295

Date:

04/15/2008

Problem

When trying to open your mail file in Lotus Notes®, you receive a dialog box with the error, “#0C:E9.”

In Notes 7 releases, the same document when opened will cause the Notes Client to crash with the following stack :

############################################################

FATAL THREAD 1/17 [ nlnotes: 0510: 07a0]

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x6170a7b3 nnotesws.@DocNextBox@20+387 (13c828,0,1,100)

@[ 2] 0x61744e53 nnotesws.@DocComputeAllPABFormulas@12+339

@[ 3] 0x6176539e nnotesws.@DocLoad@4+8350 (0,800000,6b64014,5)

@[ 4] 0x616eab8f nnotesws.PartialNoteAvailable+1983 (0,0,6b64014,0)

@[ 5] 0x616eb025 nnotesws.@DocAsyncIONotify@4+741

@[ 6] 0x61df0a80 nnotesws.@DocCreate@124+6032 (10000,101dc,0,0)

@[ 7] 0x616e95b1 nnotesws._EditInstanceInit@40+1489

@[ 8] 0x616e86ed nnotesws.CEditSubprogram::InstanceInit+77

@[ 9] 0x616c95ec nnotesws.CSubprogram::Create+1516

What does this mean?

This issue was reported to Quality Engineering as SPR# SHEZ6KZGYW and was fixed in the Notes/Lotus Domino® 6.5.6 MR and 7.0.2 releases.

Excerpt from the Lotus Notes and Domino 6.5.6 MR fix list and 7.0.2 fix list (available at IBM Developer):

Editor

SPR# SHEZ6KZGYW - Fixed a crash opening a document with lots of tables with merged cells. Added the notes.ini variable, No_Div_Width=1, to prevent large areas from being incorrectly displayed black. Adding No_Div_Width=1 to the notes.ini resolves the crash as well.

Refer to the Upgrade Central site for details on upgrading Notes/Domino.

If you haven’t yet upgraded, you can work around this issue by converting the message to Notes rich text. This will eliminate the error message. For instructions, refer to Document #1160191, “How to Use LotusScript to Convert MIME-Formatted Messages to Notes Rich Text.”