Entry not found in Index when recertifying user

after entering the password for the cert id for a recertification request the following is displayed…

Error Accessing Directory Entry

The directory entry for

username/foo/bar

Will not be updated because of the following error

Entry not found in index

Do you want to certify the ID anyway?

This is not a one-off error and has been happening consistently of late.

Any idea why?

TIA

Paul

PS - Mike - don’t forget BEER!