"Entry not found in index" on config of new installs

HCL Domino Domino Forum
1

I’m having trouble configuring the 7.0.2 client. Right after the user specifies his or her ID file, the client returns “Server error: Entry not found in index” and quits. All further attempts to open the client get the same error (so no chance to alter config options) and the user Notes data directory is missing.

The confusing part is that this only happens on clean installs; it has yet to happen when users upgrade from 6.5.x to 7.0.2. It happens whether the user is on a 7 mail template or not, and it happens whether the user’s certificates have been altered or not.

Any suggestions?

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Subject: “Entry not found in index” on config of new installs

I’ve been having this problem, too. It seems there are 2 workarounds:

  1. Re-create the user ID file.

  2. When going through the client setup, de-select the option to “connect to a Domino server” right now. After that, you can simply create the connection document to the server manually, then edit the location document(s). It’s a bit of extra work, but at least it will get your users set up.

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Subject: RE: “Entry not found in index” on config of new installs

Good afternoon,

i seem exactly the same mistake.

for information when i use this process it work:

  • de-select the option to “connect to a Domino server” right

  • create the connection document

Anybody has solved this problem?

Thanks in advance