Encrypted documents/attachments

Hi, I have an apppraisal database which uses encryption(tried my hardest to talk them out of it). This database uses a user called HR Administration. Recently, this was changed to just a mail-in database and the user removed. Unfortunately, after that, other users could not see the attachments in the document (seem to be able to get into the documents themselves). The message they are getting is…

You must supply the Bulk Decryption key to extract this file object. Could not save to file…

Recreating the user has not worked.

Ideas anyone?. Thanks

Subject: Suugestion

You need to find the old id and person doc. Recreating the id would have a different key

Subject: Thanks Barry

Hi Barry,

Thanks for the suggestion.

It would appear that the administrators do not have a copy of the original ID ;-(. That was the first thing I tried to do.