Needing someone’s insight, or at least being pointed into the right direction. I have a dozen or so clients that when they go to delete email, it goes over to the Trash, but you can restore or empty the trash because they get the error “document has been deleted.” I saw several posts out here but I was not able to find a resolution. To add to the issue, I can empty the trash just fine and restore the e-mails from my Admin client, but just not on the users computers. I have tried to run the following against the users mail files: updall -r, compact -D, compact -B, fixup -j. Any help is appreciated.
Subject: Emptying Trash: Document has been deleted Error
On database properties, do you have “Allow soft deletions” enabled and if yes, how many hours?
On the client user preferences, under basics, what is your “For trash that is not emptied at a timed…” option set to?
Subject: RE: Emptying Trash: Document has been deleted Error
“Allow soft Deletions” is checked, with a period of 48 hours. The user’s preferenced is selected to “Prompt me during database close”
Subject: RE: Emptying Trash: Document has been deleted Error
This happens because the folder index was not refreshed properly by the server after you deleted this message. In other words the message does not exist physically in your mailbox (it was deleted by you earlier), however, it is still listed in the folder’s “table of content”.
To update the folder’s index, press Shift+F9 keys on you keyboard simultaneously. You can also update indexes of all your views/folders at the same time by pressing Ctrl+Shift+F9