We are running Domino 6.01 on our SMTP servers. When a user replies to a message that is sent to Outlook, the outlook recipient complains there is nothing in the text.
Please help.
Evelyn
Subject: Empty Message - Outbound mail to Outlook
you haven’t collected enough information to expect any real help; tsk, tsk, tsk.
frist, please clarify the situation. was the original message sent from an outlook user to a notes user, replied to by the notes user, and the original outlook sender received an empty reply?
can you get the outlook user to send you the message source for the empty message? for most versions of outlook and outlook express, right click the message in the summary panel (i.e., the Inbox summary view), left click Properties on the popup menu, then left click the Details tab, then left click the Message Source button. press Ctrl-A to select all of the text, then Ctrl-C to copy it to the clipboard, then open notepad (or some similar editor), and Ctrl-V to paste the text into notepad. save this.
if the message is not too large, you can paste it into a response document here. if it’s large, we can make Other Arrangements.
pwl
ibm m&c
Subject: RE: Empty Message - Outbound mail to Outlook
When I set the message content in the Mime, conversion, outbound options, message content from Notes to plain text and HTML all outlook users had an issue when we were replying to their messages. There would be no body in the text. When I changed the message content section from Notes to plain text, they were able to see the body.
Subject: RE: Empty Message - Outbound mail to Outlook
this sounds like an exchange problem which we were seeing during notes/domino 6 development. at that time the default for notes rich text to mime format conversion was ‘notes rich text to plain and html’. we changed the default to ‘notes rich text to plain text’.
the outlook users are probably behind insufficiently patched exchange 4.0 or 5.0 servers. somewhere in microsoft’s support site there’s an article about this problem. exchange was not handling complicated messages with both plain and html text parts correctly. typically, the outlook recipient would see the text parts as file attachments, making the message appear as if there were no body.