We have assigned archive policy on our users. One of our users has the inbox empty after archiving from inbox. The emails are in All Documents but never show in Inbox. Note that the user had mail template Mail8.5 and we degraded him to Mail8.I deleted the inbox folder from the archive mail (with the designer) and replaced the design of the database and it didn’t work.
I also created a copy of the users live mail database without the documents and got that inbox folder and replaced it with the archive one and emails still do not show in inbox of the archive mailbox.
Please help