Emails in Inbox are grey

HCL Domino Domino Forum
1

We have been running NDS 8.5 for a few months now. All seems to have been working well untill recently I have been getting notices from a few users that emails in their Inbox are turning light grey from the normal grey after an email has been read.

After exiting from their mail client and relaunched, seems to revert back to normal for a day or two. I also noticed there were a lot of .TMP files in the DATA folder as well. I also deleted these folder, along with the CACHE.NDK and desktop8 file. This did not seem to work. So, I called up IBM support and opened PMR #: 58891. I was instructed to rename the workspace folder and see if it resolves the issue. That did not work iether, after a few days we were back to square 1.

Just wanted to see if any administrators/techs experienced the same and what type of troubleshooting techniques being used to try and resolve. I have a few more ideas to try, I will post after.

Regards,

Hamid

2

Subject: Gray e-mail

I just had a user start having this problem last week and I now have 3 users with the problem. For one I tried to install Notes 8.5 FP1, but this only caused the standard version of Notes to stop working completely. Had to use the Basic version just so they could access their mail.

I am going to open a case with Notes support, if for no other reason than to let them know another site is having the problem.

3

Subject: email body is grey for some emails

I am having the same issue with most emails. Tried everything, included replacing/refreshing design, without any luck.

4

Subject: re: Emails in Inbox are grey

I am having the same issue all of a sudden. I have uninstalled and reinstalled and still have the issue.

This is becoming very annoying.