If this question has been asked before, I appologize. I can’t seem to find an answer to it though.There are two users on the network who lose their email after reading them. The emails are kept in the Views|All documents folder, but other than that, they are gone.
I am no Notes guru, and I am at a loss.
If someone could help, it would be greatly appreciated.
Thanks
Subject: View unread vs. View All
Since you mention the emails go away after they read them, it sounds like they may have “View Unread” selected. Look at the top right of the action bar of the inbox, you should see the action “View Unread” or “View All”. This toggles back and forth to determine which emails to show.
Subject: Emails disappear
With the Inbox open, go to View–>Show and make sure Unread Only is unchecked.
Subject: Emails disappear
Could be that their InBox is corrupted.
Try refreshing their mail database from the template.
File → Database → Refresh design.
Then select the users home mail server.
If the mail template is located on the server then the design should be updated.
You could run updall on the folder from the server console / server admin console.
“Load Updall mail\usersmailfilename.nsf”