Subject: Email send out with 4 new lines / return characters at the beginning of message
You can prevent the extra lines from occuring by creating your own ‘memo’ form with an single body (rich text) field on it. With that the rendering engine does not have the opportunity to mess up.
Subject: Email send out with 4 new lines / return characters at the beginning of message
are you sending notes rich text messages to internet addresses? if so, then this spr might describe the problem you’re seeing: ‘ETSA5DE5TR: CD->MHTML: Include extra 4 blank line between mail header and body’.
the problem described in the spr occurs when domino has to convert a message from notes rich text format (i.e., CD) to mime format when sending the message over an smtp connection. (it could also occur in other cd->mime conversion scenarios: serving up a message for a pop3 or imap client or converting a notes rich text message on delivery to a recipient who ‘Prefers MIME’.)
this problem was not fixed in 6.0.1 and it’s not currently near the top of our ‘fix list’ for 6.0.2. but if you and other customers work the problem through support, Your Voice will be heard. we do give higher priority to fixes that have been requested by customers. (and i resist the temptation to fix only my favorite bugs.) but the key is to work through support. this helps us collect and preserve all the necessary information.
in the meantime, you should be able to work around this in many cases by sending mime format messages to the internet. see your location document’s Mail page and check the ‘Format for messages addressed to internet addresses:’ setting. it should be set to ‘MIME Format’. this should prevent the problem from happening and it’s also higher fidelity, faster, and tastes better than chocolate.
Subject: RE: Email send out with 4 new lines / return characters at the beginning of message
We are seeing this problem with messages generated by LotusScrpt agents running on a server. I don’t think we have a location document we can update in this situation - do we? Any work-around we could use?
Subject: RE: Email send out with 4 new lines / return characters at the beginning of message
Isn’t that the same setting I had already posted?
If that works for you I’m glad we were not the only ones who found that to work. According to Paul that setting shouldn’t work. I know I’ve had to make that change on every R6 server I’ve help set up to stop it from adding the blank lines.
What I found really ironic was the email we have received from IBM’s Tech Support while working on a different problem (PKI) had the 4 blank lines at the top. Looks like they didn’t figure that setting out for themselves yet…
Subject: RE: Email send out with 4 new lines / return characters at the beginning of message
I ran into this 4-5 blank line issue when I wrote a C program to send mail through Notes. I found another fix you may be interested in:If the address has an “@” sign in it, e.g. JohnDoe@myco.com, then it adds the blank lines. If I chop off the @ part and just send it to JohnDoe, then no blank lines. Since all of the emails sent by my application will be “in house”, I can get away with just the short name and don’t need the “@myco.com” part.
Doesn’t really answer the question of the blank lines though, does it? As for the other fix of changing a setting on the Notes servers, the odds of me talking the server folks into that are about 0.
Subject: RE: Email send out with 4 new lines / return characters at the beginning of message
i’m certainly Happy that you’re able to work around the problem, but what you did is the exact opposite of what i would have expected to work.
i suspected that the problem was actually in the cd->html conversion, not in the cd->plain text conversion, as we seem to be seeing the problem when cd is served up over http and that’s just a cd->html conversion. but if what you say is true the problem would have to be in the cd->plain text conversion. given your configuration change, you’re sending plain and html text; any decent internet mail client will render the richer html part. and according to your note, that doesn’t seem to have the extra lines.