In R5 we had a IT support database set up to receive problems and the system would also send these emails onto the support staff of personnel. Now in 6 the system will not do this if I have a people name IT support and a group called IT support. How do I get the email to the database and to the workers?
Subject: Email from one database will not forward to other databases
What’s the problem? Is it the fact that you are using duplicate names or an agent not running since the upgrade?You should NOT have a Person with the same name as a Group. Issues like this will cause mail routing problems.
If you had a rule or mailfile agent forwarding the mail in the past, it should run after an upgrade to R6. See if the agent is still there, check when it ran last, and re-sign it if necessary.
Let us know which problem it is and how you solve it.