Email addy changes when replied to from outside address

hcl-bot · October 29, 2007, 2:42pm

Very odd issue I’m having. I have 2 users that are able to send email within the company but when they send it outside the company something is changing the email address they are sending from so that when the recipient clicks on reply the reply is never sent because the emaill address does not exist. Below is my example

my email address would be csquared@mycompany.com and as long as people use that format there are no problems, but if I send an email to my gmail account and click on reply at my gmail account the email address I’m replying to isn’t csquared@mycompany.com, it’s Cee_Squared/Mycompany%MYCOMPANY@mycompany.com. It doesn’t matter if I’m using the lotus notes client or webmail client and it doesn’t matter what workstation I’m at, but as I said before, it only happens for 2 people in the company.

Anyone have any suggestions?

C²

hcl-bot · October 29, 2007, 2:59pm

Subject: email addy changes when replied to from outside address

Is the ‘Internet address’ field populated in the person record for both of your users (in domino directory)?

hcl-bot · October 30, 2007, 7:12am

Subject: RE: email addy changes when replied to from outside address

Yes, the internet address field is populated for both users and it is in the first initial last name format, shown as csquared@mycompany.com, which is the same format for every other user in our company.

C²

hcl-bot · October 30, 2007, 9:57am

Subject: RE: email addy changes when replied to from outside address

hmm… if this is was working fine for these users in the past and now started behaving oddly now, then there could be server issues …

You could also consider removing and re-creating those users in Domino directory …

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This is what i found in the Domino 7 Admin guide:

Changing the default format for constructing the sender’s Internet address on outbound mail

When converting a Notes message for SMTP transfer, the Router replaces the Notes address of the sender with an Internet address. If the Router cannot determine the sender’s Internet address, either from the InetFrom field of the Notes message, or the Internet address field of the user’s Person document, it constructs an Internet address by combining the user’s Notes name with Domino domain and Internet domain information.

The rules for constructing the sender’s Internet address are specified in the Global domain document.

By default, the Global domain document constructs addresses in the following format:

First_Last/ou/org%DominoDomain@Internetdomain.TopLevelDomain

For example:

Meredith_Richards/East/Acme%Acme@acme.com

The address conversion settings in the Global domain document apply to all mail sent over SMTP from servers in this Global domain – including messages for recipients in the local Internet domain as well as messages for recipients in external Internet domains.

The Router uses the address conversion settings in the Global domain document for outbound mail only in cases where the sender does not have an Internet address defined in the Location and Person documents, or address lookup to the Domino Directory either fails or is disabled.

To ensure that every user has a standard Internet address, populate the Internet address field in each user’s Person document. The Internet address tool available in the Domino Administrator lets you specify an address format for creating unique Internet addresses in every Person document in which the Internet address field is not currently set.

Generally speaking, if all users have Internet addresses in their Person documents and address lookups are always successful, address construction on outbound SMTP messages never occurs.

However, even if you complete the Internet address field of every user’s Person document, configure address conversion in at least one Global domain document to ensure that addresses are formed correctly in the event that lookups fail and address conversion occurs. Only in the most limited of deployments can one expect never to require address conversion.

For information about enabling Internet address lookup for outbound SMTP mail, see the topic ‘Enabling the Router to look up the sender’s Internet address from the Person document’.