Edit Attachment losing changes issues

I have seen several problems logged on this and no solutions.The Edit In place functionality works great for us most of the time, but occasionally we get problems like this.

Here is what I observed on one users machine last week. ( I have seen it happen on others ).

I performed in the region of 40 tests on this machine, all with varying results.

On an Excel attachment, Using either right click and edit, or double click and edit from read mode ( and the Notes document being automatically placed into edit mode ), or from edit mode.

I made changes to the Spreadsheet, then either closed Excel and followed the prompt to Save, or Saved manually ( sometimes 3 or 4 times ), and closed Excel. I then manually saved the Notes Document, sometimes once, sometimes several times.

35 out of 40 of the tests my changes were lost.

3 times my changes were saved.

On one delightful occasion, the ORIGINAL changes that the user had LOST when they had first updated the file came back, stayed for 2 saves, and then disappeared again, this time for good, to be replaced again by my changes.

These first changes could not have been in the file all along, as the Notes document had been forwarded to someone else, who had complained that the file was empty, and sent it back.

That was when I got involved.

Excel was fully closed between each launch.

There are no replication save conflicts.

This sounds like a possible caching issue to me.

Subject: Edit Attachment losing changes issues

We are experiencing similar problems, do you know if this has been reported to IBM?

Subject: RE: Edit Attachment losing changes issues

It has now, but we are having difficulty reliably reproducing it.My findings are that it happens in applications where the attachment has been copied into the document using code. also that rebooting the machine can solve the problem for an individual user, but in general , once it happens to a particular user, it will continue to happen.

There is (often?) another file of the same name in the document.

Do you concur?

Subject: RE: Edit Attachment losing changes issues

Evelyn,

Can you tell me whether you received a response from IBM on this when you reported it? Our rep said he could not find an instance of this problem being reported. Do you have a problem number that I could give him?

Regards,

Greg

Subject: RE: Edit Attachment losing changes issues

I’m not sure if this is the same problem that everyone here is having, but here goes.

We are using Domino Web Access and we have a problem with the attachment editing. Normally on a reply, you can double click the attachment (Word, Excel) and edit it. When you save the changes and close Word or Excel, the changed copy is attached to the email in place of the original. This will not work if you currently have an instance of Word or Excel open.

Can anyone else verify this? Has it been reported to IBM?

Subject: RE: Edit Attachment losing changes issues

I know it’s been over a year now since this last post, but I am having the same problem with attachments losing changes if an instance of “MS Word” is open in the background.Does anyone know of any solution ?

Subject: Edit Attachment losing changes issues

We have a customer of ours experiencing the same issue. In-place editing of an attachment appears to randomly not save the changes. The problem appears to be completely random. The user can edit documents fine for some time, and then the problem may occur two times in a row. User is using the same steps to edit the document each time. No identifiable differences.

Subject: RE: Edit Attachment losing changes issues

The following situations make it more likely to happen.

  1. Having another attachment of the same name in the same document ( especally if it is on the same table row?? ) - you may find the changes have saved to the other attachment

  2. doc.save in the post save event - or possibly in any ui event. Apparently there is a “race?” event so sometimes the changes are not saved in time.

Hope this helps