DWA 8.5 JAVA sametime applet failed to load for some users only

HCL Domino Domino Forum
1

Hello

I have a strange issue with DWA and Sametime.

for some users I have an error “sametime applet failed to load”

For example I have the trouble with my account on my computer. It works fine on another computer. So I changed the Java version and IE parameters to be the same and it still doesn’t work.

Today, for another test I had to downgrade my mailbox to inotes6 template. And I found Sametime was working in DWA for me on my computer !

I revert back to Mail85 template and once again I’ve got “sametime applet failed to load” !

just crazy !

2

Subject: Some info

Hi Guillaume,

The error message suggests that stlinks.js, hostinfo.js or res.js could not be loaded. Those JS files should be part of Sametime install kit and are for interacting with STLinks Java applet.

Below two would help diagnose the problem further:

  1. Obtain HTTP request/response trace. There are several tools out there, and one is available from IBM: http://www.alphaworks.ibm.com/tech/pagedetailer

  2. Ctrl-Click on “IBM Lotus iNotes” logo and then click on “Detail” button. You’ll see some of how iNoets worked under the hood. You’ll see how those JS files are loaded (or couldn’t be loaded). For more info, please refer to: http://www-10.lotus.com/ldd/dominowiki.nsf/dx/using-the-inotes-console-log-to-inspect-and-copy-debug-information

Best regards,

  • Akira
3

Subject: you’re right

it comes form STlinks, but not on the server as it works on some computers.

From point 2, I could get the following error

01/20/2010 12:43:49PM Syntax error

01/20/2010 12:43:49PM http://0.0.0.1/sametime/stlinks/hostInfo.js: 1

we can see that the http address is not good !

I will open a PMR, I spend to much time to understand and try to solve this issue

anyway many thanks for you anwser