I have users using blackberry phones using the Blackbery Internet Service to retrieve their mail from the domino server. Periodically they will receive multiple duplicate copies of the same e-mail. Different e-mails and not always. Has anyone else have this same issue and found a solution.
Subject: Check the no. of email accounts configured in Blackberry
Hi,As you have mentioned of BIS (Blackberry Internet service), you must be forwarding one copy of the mail from domino to the user’s Blackberry ID (e.g. userid@acme.vodafone.com).
For the above scenario, make sure that only the blackberry ID is configured in the Blackberry hand held & not the user’s organization email id i.e userid@acme.com, because if you are having the internet email IDs of users in some ISP hosted environment, then configuring both the IDs in Blackberry will create duplicates.
If you have only the BB account is there, then delete the mail rule which forwards the mails & recreate that.
Subject: Duplicate Emails
This is what I get from blackberry on why I get duplicate emails.
The IBM Lotus Domino server includes functionality that temporarily deletes email messages from the inbox before adding them again with the same message ID. The BlackBerry Internet Service removes deleted email messages from its list of known message IDs. When the email messages are added to the inbox again, the BlackBerry Internet Service identifies them as new email messages. This is by design.
To resolve this issue, complete one of the following procedures.
Make sure that the message IDs of email messages in the associated account do not change or that email messages are not added back to the inbox of the associated account. Ask your administrator if the message IDs are changing.
How do I find out if the message ids are changing?
Subject: duplicate emails
I have a user currently experiencing the same issue – did you ever get this issue resolved? If so, what was the cause? thx
Subject: In outlook there is no problem
Hi allI am also facing the same issue. All our blackberry user’s are getting duplicate message.
We are using domino 8.5
If according to blackberry, duplication may occur due to change in the message ID’s, then why doesn’t this duplication occur in outlook.
We have some users who use outlook as well as blackberry.
But they receive single copy in outlook and multiple copy in blackberry.
Both blackberry and outlook use the same protocol(POP3).
I am sure if blackberry is duplicating message due to change in the message ID, then outlook must do duplication.
Am i right??
Thanks
Subject: pop3markread=1
Lotus Tech put it the below entry in the notes.ini
pop3markread=1
By default, messages in a mail file on a Domino 8.5x, 8.0x, and 7.0x server are not marked as READ when they are accessed by a POP3 client and left on the server. However, the POP3MarkRead parameter can cause popped messages to be marked as READ, depending upon the value of the parameter.
The POP3MarkRead parameter can use one of four values: 0, 1, 2, or 3. This parameter can be set at the Domino console by using the set config command and restarting the POP3 task, such as:
set config pop3markread=1
restart task pop3
POP3MarkRead=1 marks a message as READ when a POP3 client accesses a message on the Domino POP3 server, such as by using the LIST or RETR commands.
This stop the duplicate messages.