The users can be prompted with a big blue and grey popup box that “Lotus Notes has been restarted after an error.” Followed by 3 buttons and a checkbox. The reaction of most users to this is to first panic and then call the helpdesk, heaven forbid they actually READ the prompts. Anyway, there is a NOTES.INI setting to disable this prompt and just automatically send the diagnostic report to the Fault Reports database on the server:
CRASH_DONT_PROMPT=1
Apparently there is also one for the older popups of this type that used to promise to send an NSD to IBM:
CRASH_DONT_PROMPT_IBM=1
I have not verified exactly what the second option does. It sure would be nice if this stuff was officially documented by IBM.
Subject: I’ve never been able to find a good set of Notes.ini settings
… the ‘officially’ published list is incomplete and often incorrect.
Anyhow, CRASH_DONT_PROMPT_IBM=1 does send data to IBM after a client crash. I think this setting was available in 7.x (not sure) but it definitely worked in 8.x.
It apparently no longer works in 8.5.3.
You can verify by watching the console after a client restart after a crash.
It no longer works in 9.0. However, it appears that the notes.ini setting ‘CRASH_SENDTOIBM=1’ does work in 9.0.
Subject: In the Domino Administrator Help Database…
Under topic “Creating a desktop policy settings document”, you can control whether Notes Users are prompted to send diagnostic reports. Choose No to make this feature transparent to the user. The diagnostic report is automatically sent to the mail-in database by a background process.