Our Admins recently changed our web server hardward out, which is a good thing. However, since they did the change, emails have not been sent from the web to Outlook. They insist that everything is set up properly. I need to know where to direct them to look.
The log shows the following:
12/22/2005 05:22:21 AM Agent message: ERROR: Notes error: Unable to find path to server at line 38 (Standards db - Workflow - Script Library - SendEmail Sub)
That line of code is:
Call email.Send(False)
This code has been working fine on dev and all other servers for years. There are other emails that are not being sent from other databases also (same error message).
As I’m a lowly developer, I don’t have client access to the databases on the web server. What can I try to get them to check?
This is an admin problem. Outlook isn’t a mail server, it is just a mail client with a deficient user interface. Chances are you are talking about connecting to an Exchange server, probably via SMTP. I don’t know why the error messsage is coming from agent manager, it should come from the router, and the mail box on the server should be filling up with your mails. Unable to find path to server might mean it can’t connect to the mail server, get them to try pinging the mail server from the app server. Alternatively it might be that it can’t see itself. The servers host name should resolve to it’s own IP address or 127.0.0.1.
Unfortunately, our admins are multitasking and Notes isn’t a priority. It makes life very difficult as we developers have to prove that the problem is theirs, not ours, all the time.
Thanks for the suggestion. Hope I can get this resolved before Christmas.
Yeah, I’ve worked in those environments. Exchange admins being responsible for Domino servers, then never attending a single training class. You’re not in Orlando, FL by any chance, are you?