Designing help desk template

Are there any templates out there for form design. Basically what I want to do is create a template for users to fill in required fields before they can send an email to the Help Desk. This will be the first time I have attempted something like this so any supporting links would be appreciated.

Subject: From Openntf

free databases:

http://www.openntf.org/projects/pmt.nsf/currentprojectsbycategory!openview&restricttocategory=Help%20Desk