Designer 8.5 crash

EDIT: After reading through all the crash messages on the forum, I renamed Bookmark.nsf and restarted Notes. So far (1 hour) things seem to be working okay. The true test will be tomorrow when I am in and out the Designer a dozen or more time.


When the Designer crashes and it does this on an almost regular basis, nothing short of reinstalling it will let me run Designer again.

I have tried:

  • restarting the PC

  • running the install repair option

  • running the install full option

It always requires that I completely remove the entire Notes application and reinstall it.

Host Name : D842B0G1

User Name : SYSTEM

Date : Thu Aug 13 14:28:58 2009

Windows Dir : C:\WINDOWS

Arguments : “C:\Program Files\IBM\Lotus\Notes\nsd.exe” -dumpandkill -termstatus 1 -dlgopts showwait -crashpid 4152 -crashtid 4492 -runtime 300 -ini “C:\Program Files\IBM\Lotus\Notes\notes.ini” -svcreq 128

NSD Version : 8.5.00.8318 (Release 8.5)

OS Version : Windows/XP 5.1 [32-bit] (Build 2600), PlatID=2, Service Pack 2 (2 Processors)

Build time : Sat Dec 6 01:58:24 2008

Latest file mod : Fri Nov 14 21:25:15 2008

Notes Core Version : Release 8.5 (32-bit client)

Notes Standard Version : 8.5_20081211.1925

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FATAL THREAD 1/13 [ NLNOTES: 1038: 118c]

FP=0x0013bbf8, PC=0x60001a29, SP=0x0013bbec

stkbase=00140000, total stksize=212992, used stksize=17428

EAX=0x06a647e5, EBX=0x05ef0fd0, ECX=0x00000004, EDX=0x05efc94a

ESI=0x05ef1000, EDI=0x06a64815, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010297

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60001a29 nnotes.Cmovmem@12+329 (5ef1010,6a60165,fffa)

@[ 2] 0x600041d4 nnotes.ODSReadMemory@16+116 (13bdb4,3,6a60165,5eafffa)

@[ 3] 0x6009dc02 nnotes.CSiteMapEntry::GetToolbarData+642 (69eb818,0,13c040,13c030)

@[ 4] 0x6306da42 nnotesws.CNEMToolbarEntryStore::GetElementData+66 (13c0d0,0,5a09018,4a0dc18)

@[ 5] 0x6306d234 nnotesws.CNEMToolbar::ReadConfig+788 (5a0f818,5a0f818,5a09018,0)

@[ 6] 0x630751c6 nnotesws.CNEMToolbarMgr::AddToolbar+70 (4,2,4,1)

@[ 7] 0x630a09d1 nnotesws.CNEMToolbarMgr::ShowAllToolbars+241 (0,1,1,0)

@[ 8] 0x630bb2ad nnotesws.NEMSmartCreateIconbar@4+141 (5a09018)

@[ 9] 0x630d4936 nnotesws.InitHomeBase@8+662 (207b0,100100)

@[10] 0x6306873b nnotesws.CSubprogram::Create+3227 (1,13c634)

@[11] 0x63a38ce8 nnotesws.DesignNewSubprogram@40+184 (0,3ef,184f6e4,0,0,0,0,0,0,0)

@[12] 0x63a1f0a5 nnotesws.GetDesignViewDesc+197 (13e54c,13e108,13de08,13f05c,0,0,0,0,0,0)

@[13] 0x63a226f9 nnotesws.CDesignElementListRequest::ExecuteExt+2313 (13e5f0,13e764,13e75c,0,0,0,0,0,0,0)

@[14] 0x63a1dd60 nnotesws.CDesignElementListRequest::Execute+32 (13e5f0,13e764,13e75c,13e744,0,0,0,0,0,0)

@[15] 0x61f92143 nxpm.CXmlRequestProcessor::ProcessRequestExt+819 (381d438,44eb358,0,0,0,0,0,0,0,0)

@[16] 0x61f91350 nxpm.CXmlRequestProcessor::ProcessRequest+32 (381d438,b9,13f05c,13f06c,0,0,0,0,0,0)

@[17] 0x63573d63 nnotesws.ProcessWksMsgExt@32+9923 (57,12a40000,0,f0105bc6,0,0,0,0)

@[18] 0x63034a6b nnotesws.CheckWksMQ@4+427 (0)

@[19] 0x63026e9e nnotesws.CDeskSubprogram::SubMessageProc+6014 (18b4e18)

@[20] 0x63024e2e nnotesws.MainWndProc@16+8046 (4043a,570,0,0)

[21] 0x7e418734 USER32.GetDC+109 (63022ec0,4043a,570,0)

[22] 0x7e418816 USER32.GetDC+335 (0,63022ec0,4043a,570)

[23] 0x7e4189cd USER32.GetWindowLongW+295 (13f7ac,0,13f7d0,630baa23)

[24] 0x7e418a10 USER32.DispatchMessageW+15 (13f7ac,1,f00c6,63020000)

@[25] 0x630baa23 nnotesws.NEMMainLoop@4+803 (4013a0)

@[26] 0x004019cb NLNOTES.WinMain@16+1579 (630f9de0,0,16231d,0)

@[27] 0x00401e89 NLNOTES.WinMainCRTStartup+389 (11cfb0,7c90e920,7ffde000,8054a6ed)

[28] 0x7c816fe7 kernel32.RegisterWaitForInputIdle+73 (401d04,0,78746341,20)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/13 [ NLNOTES: 1038: 118c]

FP=0013bbf8, PC=60001a29, SP=0013bbec

stkbase=00140000, total stksize=212992, used stksize=17428

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################