I did a search on the forum and couldn’t find anything. I’m sure I’m missing something embarrassingly obvious here.
We have some users who, when they delete a document, the document remains in the inbox but an X appears in the left-hand column. If they refresh their inbox, it asks if they want to delete it. But then we have some users who, when they delete a document, it flicks it straight into the trash without prompting.
How to I toggle between these two?
Subject: I’d assume that some users’ mail dbs use an R5 mail template, and some user an R6 mail template.
Subject: Deletion marks.
Database properties, Advanced tab, “Allow soft deletions”.
Subject: RE: Deletion marks.
That’s what my searching through the client help led me to believe. However, I already had and still have that selected, but my mails still go straight to the trash. A refresh of the design didn’t help, nor a replace.
Subject: RE: Deletion marks.
That’s the way it’s su[pposed to work with “Allow” selected – the documents go to the trash immediately. With soft deletions not allowed, the documents don’t flash to the trash, but they are gone forever when the database is closed or the view is refreshed.
Subject: RE: Deletion marks.
Okay. I tried unselecting the Allow, and the mail was deleted immediately without being transferred to trash. Still no deletion mark. I’d wonder if it was a bug in the template (it’s a custom one) except this is working fine for many people.
Edit: I just checked the settings of one of the people who has the x come up. They have allow soft deletions selected.
Subject: RE: Deletion marks.
First, you need to understand that the behaviour you want is not standard, and will likely be fixed again at the next client upgrade. That being said, look in the broken version for the ($Trash) folder – it’s probably missing or corrupt.