I have a user running Notes Client 6.5.1 and when she deletes an email, it automatically deletes the email. It bypasses going to the trash completely. So when she deletes it, its gone forever. As far as I know, this is only a one user problem. Got any ideas?
Subject: Deleted emails don’t go to trash
Make sure you have soft deletes turned on for this user. And if it is already change the time period from the default 48 hours to something else like 72.
Subject: RE: Deleted emails don’t go to trash
Agreed, we’ve seen cases where although it appears that soft deletes are turned on, in fact they’re not. So by manually (or programmatically) changing that setting, you force the flag to be correctly set. Even if you change it back to 48 hours, it’s the act of doing it that counts.
regards,
raphael