Hi,
With the new conversation thread functionality in R8 the $REF field appears on all new mail arriving which are replies. I understand the reason is to keep track of the original mail. There is also a new field named $TUA which holds all UDIDs in a thread.
Now my question.
We are using the $REF field to determine if we have received a new mail EVEN if it is a reply.
I am thinking about removing $REF when on new mail arrive agent but wonder if there will be consequences (besides the lost of the conversation thread) ?
Any thoughts are appreciated
Nils