Delay for emails to show up on BB10 devices

Hi there!

We have Traveler 9 installed on Domino 9 (on a RHEL server) and several users on this server.

Some users who are using BlackBerry 10 devices have noticed that there is a significant delay for their mails to show up on their devices.

And this occurs only on BB10, not on Android or iOS…

Has anybody else encountered this problem?

Any suggestions would be welcome.

Subject: User had to install latest BlackBerry 10 software updates

The user in question has installed the latest software updates for his BlackBerry 10 device and there are no more delays.