My office has an ADSL connection to the internet, and have a domino server on a web server, external to our LAN.
There is a database on the server that the staff update when they work within an application in the office.
There are delays (3-20 seconds) when the notes database is opened in the Lotusscript. This delay happens the first time, and then it is quick.
From a configuration aspect, I have the fully qualified hostname in the server document, on the port tabs and also on the connection documents so it can resolve myserver.domain.com.
It would appear to me that the delay is with the Notes client working out where the server is. I have created a connection document on the local user’s client however this has not sped anything up.
Can anyone help me to locate where the delay might be? Should I upgrade the line to a non ADSL line? I am happy to do this, however I want to know that this will then improve the connection speed and remove the 20 second delays people get.
Basically set the KeepAliveTime registry key in this article to 60 seconds. Reboot and this solved my issue. Please give this a try and see if it helps.
Without any technical LOGs it is so difficult to identify a possible issue.
The cause of delay may be your network connection, any third-part software on your workstation, an issue on Domino Server or on the application, etc, etc.
Before upgrade your ADSL, I strongly recommend you to open a Support Ticket with IBM and generate additional LOGs of your Notes Client when the delay occurs.
We see this issue if we switch from a wired connection to wireless or from wireless to wired if we keep the notes client open. Doesn’t matter if we are opening local or server replica’s. notes will hang looking for a server for 30 seconds to a minute. IBM L3 support was of no use as they have been working on this for us for 4 months with no solution yet.
We see this issue if we switch from a wired connection to wireless or from wireless to wired if we keep the notes client open. Doesn’t matter if we are opening local or server replica’s. notes will hang looking for a server for 30 seconds to a minute. IBM L3 support was of no use as they have been working on this for us for 4 months with no solution yet.
Thanks for your suggestions. I have done a trace and it is speedy there. However when I go file - open, select the server is is slow. But not all the time… Will check the trace again several times during the course of the day.
I think the delay is in the server responding rather than in the specific application & associated view. Agreed and understood re the view info.
Subject: To me the biggest question is what’s the delay when you’re local.
The first thing to do is to “trace ports” from the workstation to the server. It’s in “File…Preferences”, under “Notes Ports”. This’ll tell you if there’s a passthru attempt, or some other delay trying to get to the server.
If you can see the time delay occurring while tracing the port to the server, with no passthru attempts, and no other attempts to contact the server by a different method – that is, if everything’s quiet, but the connection takes a long time to establish – then upgrading from ADSL is likely to help your user.
Opening a database does take some time if you’re doing so in LotusScript. Opening with a UI object takes even more time, because you may be executing more than one connection, depending on what launch setting you’re selecting, what your Database Open script does, and what the frameset or navigator does that you’re opening.
If you’re opening to a view, it’s important to take a hard look at your view design, too. It shouldn’t select documents or calculate columns using @Now or @Today.
There’re less obvious time sucks as well, but these are the more common ones.
I see this same problem on every second attempt to open a database on the Domino server after the Notes client has not connected to the server for while (maybe as little as 30 - 60 seconds)… the client just sits there showing no activity. After about 10 - 15 seconds it eventually connects. However interestingly when this happens if I press Ctrl + Break (which obviously stops the Notes client continuing with processing) then try to open a database on the Domino server then it opens immediately.