HiI have Lotus Domino 6.5.4 as Mail server.
In my company there are some people that using Domino Access for MS Outlook 6.5.4 with Outlook 2003 as Client.
When I send a mail from DAMO to another user with DAMO the text was wrong. International characters like à,è,é,ì,ù, was prewied as other character like ',h,i,l,r,y.
Otherwise if I send a message outside (internet) all was correct.
Which is the problem?
Bye
Subject: DAMO and international character
This is an Outlook application configuration. Checking the on-line help suggests:
Arial Unicode MS font is a full Unicode (Unicode: A character encoding standard developed by the Unicode Consortium. By using more than one byte to represent each character, Unicode enables almost all of the written languages in the world to be represented by using a single character set.) font. It contains all of the characters, ideographs, and symbols defined in the Unicode 2.1 standard.
but goes on to suggest that because of the size of this font, the specific fonts you expect to use should be selected. The configuration is through Tools->Options->Mail Format, Fonts button. Then, choosing the International fonts button, try setting Western European as the default font.
Subject: RE: DAMO and international character
Hi
Thanks Michael for your answer.
I check the configuration and It was already set to Western European.
Any other suggestion?
Subject: “Helv” font not available
It appears that the email containing the extended characters was sent in HTML format. Using a Notes client, I looked at the source for that email and saw:
indicating that the display font was to be Helvetica. If you then open that that same email in Outlook and do Reply or Forward so that the text can then be formatted, when you highlight the text for formatting, you see that the font is 10 pt Helvetica. As long as you keep the text in that font, it will not display correctly because Helvetica is not among the list of fonts for formatting.
I’ve tried recreating the problem but am unable to with other mail clients. Please provide the exact steps so that I can recreate the problem.
Thanks, Mike
Subject: RE: “Helv” font not available
Hi Michael
the steps are:
“ho notato (ma lo saprai già)”
“ho notato (ma lo saprai gi`)”
<span style='font-size:10.0pt; <p>font-family:Arial’>ho notato (ma lo saprai già) </span></font></p></p> <ol start="4"> <li>If I read the mail with Lotus Notes Client the characters are good. I see:</li> </ol> <p>“ho notato (ma lo saprai già)”</p> <ol start="5"> <li>If I make a reply or forward from DAMO I can see the right text:</li> </ol> <p>“ho notato (ma lo saprai già)”</p> <p>Let me know if this information is enough to recreate the problem.</p> <p>Thanks.</p>
Subject: SPR #MROE6CCJLX created …
In an attempt to follwo your steps in recreating the problem, this is what I did:
Used Outlook 2003 and DAMO
1 - In MS Word 2003, pasted extended characters from C:\WINDOWS\system32\charmap.exe
Çhàrãçtër using Arial font and Windows: Western character set
2 - From Word, I sent this test to DAMO users on Outlook 2k, XP and 2003. Using both SMTP and NRPC (Notes mail).
3 - What got delivered was:
Gh`rcgtkr
4 - I did the same test by eliminating Word. That is, I didn’t create the document in word but rather directly within Outlook. There was no problem.
5 - To determine whether or not this was a DAMO issue, I then did the same test using Outlook 2003 through an Exchange server. There was no problem, so it appears that there is a DAMO issue.
6 - SPR #MROE6CCJLX has been created to address this.
We thank you, Lorenzo for helping to make DAMO a better product. If this is an issue for you please open an incident (PMR) through Support requesting a hotfix. Refer to this SPR.
Thanks, Mike
Subject: RE: SPR #MROE6CCJLX created …
Thank you Michael.
I’ll follow this SPR on the technote…
bye