DAMO 8.0.2 Sometimes Skips Syncing Emails

I’ve been using DAMO 8.0.2 with Outlook 2007 for several months now and have noticed a periodic problem where it will skip downloading a block of emails from the Domino server. I’ve tried clicking “Send/Receive” in Outlook several times, but it just continues to skip those emails, as if DAMO thinks it has already downloaded them.

Then, if I reply to one of those emails from Domino Web Mail, after that, it will sync them again.

Is there a way to clear a cache or something else that will help for Outlook/DAMO to re-download those emails?

Thanks for the help

Subject: Any solution?

Hi Jared,

I have the same sync problem and I think that the very first sync a couple of weeks ago didn´t take more than 2/3 of the e-mail in my mailfile on the Domino server, and of the 6 e-mails I´v got this morning only 1 got over to Outlook. If you have found any solution to your problem I would be happy to get some info about it.

/Charlotta

Subject: DAMO 8.0.2 Sometimes Skips Syncing Emails

Hi,

I exactly have the same issue in one of my customer. When trying to troubleshoot the issue as a non-lotus expert, I figured out two points:

  1. First, if you close outlook and restart it and you configured to execute a replication at start up, your should receive the e-mails. Not an elegant workaround, but a workaround anyway :wink:

  2. There were differences in the notes.ini file between client that “never” had this syncro issue and those who have. By adding the missing lines, it seems, based on end-user feedback, that the syncro is behaving as it should be. The missing lines were:

[user]_[server]_PreferredServer=[server]/[server domain]

[user]_[server]_Purge=90

[user]_[server]_Threshold=1

[user]_[server]_Interval=10

[user]_[server]_Directory=[server]/[server_domain]!!names.nsf

[user]_[server]_names_SETUP=0

[user]_[server]_names_DisplayProgressDone=0

From a dummy lotus user, seems that those parameters are related to the DAMO Replication topic, and this might have an impact on the replication process… maybe good to check…