Hi all,Is anyone aware of a good example Call Center
app developed on Notes I can view? I’ve done
development for more of a contract management
system, but not the Call Center side of
things, and I’m curious if there’s a couple of
examples what will show me the
capabilities/possibilities. I did a search
and noticed that people are using Notes for
Call Center stuff. Is it worth this
development instead of going with a
pre-packaged app?
Thank you!!!
Subject: Custom Call Center App?
Do you have the business processed mapped out? If you do than go from that. Most canned solutions will want you to change your process to their process to use their app. At times that makes things difficult.
Making your own call center is not that hard if you had some time to understand what are all the business processes involved.
I created my first call center app back in R4.5 in 1996 after taking the Domino development and adminstration classes – it is not rocket science to build one.
HTH – Cheers
Subject: RE: Custom Call Center App?
That helps to be aware of that. Thanks for your help!
Subject: There are dozens of excellent Domino based packages out there
The issue when searching is that sometimes they are called “Call Center”, sometimes “Help Desk”, sometimes “Customer Support”, etc. Also, this blurs into the CRM world as well.
I am NOT endorsing one over another… but here are some products you may want to look at (and there are many more)
http://www.alvea.com/ehtml/help_desk.htm
http://www.gwi.com/websites/default.asp
http://www.relavis.com/default.htm
Subject: RE: There are dozens of excellent Domino based packages out there
Hi,
There is one more domino based crm software company
Subject: RE: There are dozens of excellent Domino based packages out there
Thank you!! I’ll check these out.