Creating parent\child relationship in a Mail-In database

Help!!

I created a mail-in database using the Notes mail template. The caveat for our mail-in db is that users of the database CANNOT reply from the mail-in database. This is for security reasons and cannot be changed. So, I programmed it so that when the user replies, it is using the Reply from their mail database and not the mail-in database. I also have the reply cc’ing the mail-in database. When the document is mailed into the db (from being cc’d), it has the same $Orig value that it responded to but no $REF. I then run an agent that makes it a response. This part works fine. Now when the recipient responds to the document, it assigns it a different $Orig and $REF. I need it to become a child of the parent. How can I do this? Also, when this document is mailed into the database and the agent runs, I get “Invalid Unversal ID” error.

Your assistance is greatly appreciated!!!

Subject: Creating parent\child relationship in a Mail-In database

Mail tracking based on $Orig or $REF fields may not work always, especially if mails go out of your local domain over SMTP. A work around will be to add a Message ID to email subject field.

I know of a few threads in this discussion forum, trying to find a solution for email tracking. Sorry, but I haven’t found a good solution, except for adding a keyword in email subject.

Regards

Litty Joseph