Crash when initiating New Memo

Notes Client 602 and 603 crash when I enter text into message area of memo field. Every time a new message is created. Have removed / deleted / reinstalled (you name it I have deleted it) several times. Here is pertinent info from NSD Log.

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FATAL THREAD 1/9 [ NLNOTES:0120: 1520]

FP=0x0012ef0c, PC=0x611a6254, SP=0x0012edfc, stksize=272

EAX=0x00000006, EBX=0x00050380, ECX=0xffffffff, EDX=0x014701ce

ESI=0x04b1fb68, EDI=0x0012f4f8, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010297

Exception code: c0000005 (ACCESS_VIOLATION)

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@[ 1] 0x611a6254 nnotesws._FontTableTranslateNameExt@20+500 (12ef4c,12f222,0,0)

@[ 2] 0x611f6016 nnotesws._FontTableTranslateName@16+22 (12ef4c,12f222,0,12efbc)

@[ 3] 0x613242bf nnotesws.EnumFace+159 (12f1ec,12efe8,6,12f4f8)

[ 4] 0x77f4dc28 GDI32.CreateDIBSection+561 (5daa2b8,3,61324220,12f4f8)

[ 5] 0x77f4ddd5 GDI32.CreateDIBSection+990 (652109ea,0,9c1609f7,61324220)

[ 6] 0x77f4dc9c GDI32.CreateDIBSection+677 (652109ea,0,1,61324220)

[ 7] 0x77f56874 GDI32.EnumFontFamiliesExA+54 (1,134,16f9368,612e9bbc)

@[ 8] 0x612e9a2b nnotesws.CNEMTbFont::Init+11 (c0194,12f7c0,12f7c8,c0000000)

@[ 9] 0x611e3806 nnotesws._ToolbarFontTypeComboProc@16+310 (c0194,844,1,0)

[10] 0x77e3a2d0 USER32.SetWindowPlacement+80 (611e36d0,c0194,844,1)

[11] 0x77e145e5 USER32.TranslateMessageEx+1541 (12f7c0,0,61222063,12f7c0)

[12] 0x77e1a816 USER32.DispatchMessageW+11 (401000,12f15c,13408c,0)

@[13] 0x0040156d NLNOTES._WinMain@16+1389 (400000,0,13408c,1)

@[14] 0x00401dfa NLNOTES._WinMainCRTStartup+308 (12f15c,7c590615,7ffdf000,1349c0)

[15] 0x7c5987e7 KERNEL32.ProcessIdToSessionId+381 (401cc6,0,c8,100)

Thanks kindly for taking a look at this.

Subject: Please ignore !!!

Hi Scott.

We had the same issue when initiating new memo.

Removing all printers from Windows 2000 and reinstalling them solved it !

/Carsten Friis

Subject: Crash when initiating New Memo

we have it too! also with client 6.5.1

when we delete the ibm_support folder it is fixed for the memo, but then there is a crash when notes replicates the adressbook (roaming user).

Subject: Crash when initiating New Memo

Hi Scott.

We had the same issue when initiating new memo.

Removing all printers from Windows 2000 and reinstalling them solved it !

/Carsten Friis

Subject: Crash when initiating New Memo - Carsten’s solution works!

This works like a dream – I had TWO of these today and removing a printer or printers was the key. In one case, she had just had her desktop printer added to the network, and the crashes started. In the other, it was a new install. For the first one, simply removing the printer which had just been added, then readding it, did the trick. On the other, we removed all printers and reinstalled and Notes is now behaving itself beautifully.

Thank you Carsten!

Subject: Please ignore !!!

Hi Scott.

We had the same issue when initiating new memo.

Removing all printers from Windows 2000 and reinstalling them solved it !

/Carsten Friis