Crash information not extracted

HCL Domino Domino Forum
1

My servers and Notes clients are set up to mail in crash information a faults report database. “Run NSD to collect Diagnostic Information” is set in the server doc, along with “Run Fault Analyzer” in the server config doc.

When the server crashes (I have some BES issues right now, it’s crashing at least daily), nsd info is not being attached to the fault report, I get the following message:

Crash information not extracted! Make sure nsd is configured to run on the server document.

I’m not realy sure what I am missing, I have configured this for another Win 2003 Dom 8.5 server and an iSeries Dom 8.5 server, which report faults with nsd info, thankfully, they very rarely fail.

Anyone got any ideas.

Many thanks in advance.

Nick

2

Subject: Is the NSD being created on the BES server and is there a “FATAL STACK” section?

3

Subject: NSD

No NSD is being generated. The Fault Report comes back with “Crash information not extracted! Make sure nsd is configured to run on the server document”.

I am confident I have the server configured correctly:

http://www-10.lotus.com/ldd/nd85forum.nsf/5f27803bba85d8e285256bf10054620d/caaeefc531dd1bc785257640005abdac?OpenDocument&Highlight=0,nick,wall

I have also looked in the Data\IBM_TECHNICAL_SUPPORT directory, no nsd files are being generated.

It is generating the diagindex…nbf files, sysinfo_…log and consol_…log files.

Regards,

Nick

4

Subject: As a test, see what happens when you take a manual nsd?

In command prompt from Domino Program Directory run nsd.exe and see if it runs to completion and generates an nsd log file…

5

Subject: Manual NSD

I ran a nsd -detach, an NSD was successfully generated.

Regards,

Nick

6

Subject: Crash information not extracted! Make sure nsd is configured to run on the server document.

Hello,

we are experiencing the same issue. When server (Domino 8.5.1) crashes, we get the meassge “Crash information not extracted! Make sure nsd is configured to run on the server document.” and in the \Lotus\Domino\Data\IBM_TECHNICAL_SUPPORT directory there are only diagindex…nbf files, sysinfo_…log and consol_…log files, logasio…log files, and xpages…log files.

Did anyone find a solution for this issue?

Kind Regards

Martin

7

Subject: Domino 8.5.2

We’re seeing the same message after upgrading to 8.5.2 - anyone find a solution to this? Prior to upgrading, the crash info was being collected correctly.

8

Subject: nsd.ini

did you check if you have an nsd.ini and if that file is actually in the path of the server?

I have also run into issues with upgrades/FP/HF where some files that the NSD polls for information on where to pull data out of the Domino stack for analysis are not updated correctly and the nsd is not pulling correct information.

9

Subject: Can you post a screenshot of your Server Document Basic’s Tab?

Particularly the Automatic Server Recovery Section…

jpaganet@us.ibm.com

10

Subject: Server Basics Tab

Thanks for your response…

I think I can only post screen shots if I use the Notes client version of this forum(?), which I’m not using, but I enclose a text version, see below.

Further information:

This server is a BES server (4.1.6) and the CPU has been really high for the last week or so, no configuration changes have been made to either BES or Domino in months. The server starts up, remains at a “normal” level, the CPU barely registers, we only have 11 Blackberry users. Then the nserver.exe task ramps up to 50%, then remains there…until server crashes…? The nsd might give me an indication of what processes is causing the nserver task to run so high. I have turned off the Rich Text functionality on BES server. The only “config” change that has happened to box was Symantec was upgraded by my network guy, about a month ago.

Thanks in advance.

Nick

Basics

Server name: yupodom3/yupo

Server title: Mail Application Server

Domain name: yuponotes

Fully qualified Internet host name: YUPOBES.yupoamerica.com

Cluster name: YupoCluster

Load Internet configurations from Server\Internet Sites documents: Disabled

Maximum formula execution time: 120 seconds

Server build number: Release 8.5

Routing tasks: Mail Routing, SMTP Mail Routing

SMTP listener task: Enabled

Server’s phone number(s):

CPU count: 2

Operating system: Windows/2003 5.2 Intel Pentium

Is this a Sametime server? No

Directory Information

Directory assistance database name: da.nsf

Name of condensed directory catalog on this server:

Trust the server based condensed directory catalog for authentication with internet protocols:

Directory Type: Primary Domino Directory

Allow this directory to be used as a remote primary directory for other servers: Yes

Automatic Server Recovery

Run This Script After Server Fault/Crash: (This script must not run NSD)

Run NSD To Collect Diagnostic Information: Enabled

Automatically Restart Server After Fault/Crash: Enabled

Cleanup Script / NSD Maximum Execution Time: 300 seconds

Server Shutdown Timeout: 300 seconds

Maximum Fault Limits: 3 faults within 5 minutes

Mail Fault Notification to: Domino Administrators

11

Subject: Crash information not extracted

Not much reference on this error message