Greetings all, I’ve looked a bit and not found this specific problem, so pardon the repeat question if it is out here.
I have a mail account that keeps getting this error:
05/16/2005 01:04:10 PM Application Exception - Could not find design note [/mail/kgeister.nsf/Memo?OpenForm&Seq=1]
05/16/2005 01:05:22 PM Application Exception - Could not find design note [/mail/kgeister.nsf/Memo?OpenForm&Seq=1]
05/16/2005 01:07:25 PM Application Exception - Could not find design note [/mail/kgeister.nsf/Memo?OpenForm&Seq=1]
It is only one account out of almost 700. I have ran the design task, refreshed from the template, replaced back and forth from the iNotes to the regular mail template, to no avail. I’ve also ran all the standard tools against it, including making another replica to leave behind whatever might be corrupt, if that was it.
This morning I tried my last idea, which was to make a brand new mail database for this person, and hand create her folders, and then hand copy her documents over, folder by folder. After all of this, I was greeted with this error again. That makes me think it’s actually in a document of her’s. Any idea how I can find which one?
I see these errors on average, probably a dozen times an hour.
And if it’s not a strange document, any ideas on how to find the problem?
Thanks,
Lance Campbell
Subject: Could not find design note
oddly enough if the server document web settings maximum view lines per page is set to zero (for unlimited) then this generates the same error.
Subject: Could not find design note
Lance,
The error is telling you that the Memo form is missing in the design template. There must be a problem with the mail template. Maybe the “No Refresh” design property is checked.
Ken
Subject: RE: Could not find design note
Ken, Thanks for the thought.
I had pondered that, but a couple things undermine that direction. It’s only on this one database, the 600+ others are fine. It has persisted through 2 point release upgrades too. Those things make me think it’s not a problem in the actual mail template.
I’ve looked through the design of the her mailbox, and all the design elements look like they are date and time stamped to reflect the correct release too.
Besides, even if something was messed up with the database, I would have thought when I made a brand new one this morning, and moved her data into it, it would have left any messed up design things behind…
Thanks,
Lance
Subject: I think if you just have this person fired then you will be fine…
The message is definitely complaining about a missing design element. Not the Memo form, but something being used by the memo form. What other design elements might the form be using? Well, there’s the user’s selected letterhead, which is a subform – but that selection wouldn’t survive creating a new database from the template. This is maybe happening in a Webquerysave agent. You could add some debugging code to the agent to see what line it’s happening on.
I’m assuming these errors only occur when the user is actually using Domino mail, apparently from a web browser, and when she has just submitted a memo form. Have you asked her what she’s doing at that point? Watched her do it? Doesn’t the error stop her from mailing her memo?
Subject: RE: Could not find design note
Lance,
The issue does not sound at all like a “messed up database.” I see this as strictly a design template problem. What template does her mail database inherit from? I bet it is different from everyone else. Maybe it’s blank indicating no template. Another possibility is that somehow her mail template has been corrupted. The error message you have seen is pretty straightforward – the Memo form is missing. She may need a new copy of the template file.
Ken
Subject: RE: Could not find design note
I have four users where I see this error. Each user has a blackberry. But it does not seem to interfere with the operation from what we can tell. If anyone knows why, I would like to hear too.
Reba
Subject: RE: Could not find design note
Reba, I think you’re on to something… My user uses a Blackberry as well (only one in the company so far), and she’s the only one that I’m seeing this on.
As further testing, I changed her internet password, and the error messages stoped showing up. Best I can figure out is that some intermediate service at Blackberry is logging in on her behalf and doing it, but that is just speculation.