Corrupt bookmark.nsf/names.nsf

A vexing problem with a particular client; for quite some time and seemingly at random, their bookmark.nsf would become corrupt and have to be deleted. Recently, their names.nsf have started becoming (again seemingly at random) corrupt. I took the time to trouble-shoot one and found out it was a single location document that was the problem; it had decided it wasn’t there anymore, and if I looked in the Address Book it wasn’t there anymore, yet it showed up in the list of locations that could be switched to and in $Locations. It would not let me delete it out of here, because it said the location didn’t exist! A new copy of the Address Book and things were fine.

Now, I know how to fix both these problems easily enough at this point. But what I want to do is try to stop it happening in the first place. It’s all a standard setup, small company of about 10 users, Norton Antivirus, XP clients, 2003 server. Does anyone have any ideas or guesses about why these users’ files are getting corrupt so frequently? I haven’t seen this with any other setup I’ve admined or set up.

Subject: Corrupt bookmark.nsf/names.nsf

First, I’d make sure they aren’t trying to access the files while Notes is running - including do they have some type of backup script or something. I’d also make sure their desktop virus scanning is not scanning these files.

Another thing, if this is happening only on one machine, is to check the hard drive for bad sectors.

Subject: RE: Corrupt bookmark.nsf/names.nsf

My first post was a bit vague there; this is happening on more than one machine and to more than one user, although there does seem to be one user who it happens most to (of course, he swears up and down he’s not doing anything out of the ordinary when it happens :wink: ).

I’m pretty sure the backup runs very early in the morning, but I’ll double-check those two things. Thanks. :slight_smile: