We have an agent used to copy emails into a rich text field. If the email was sent to an internet address, the font type and size is changed to small font when it is copied into the rich text field. I am using Call doc.RenderToRTItem( rtitem ) in the script. Is this causing the issue? We thought the Format setting in the location document for the personal address book “Notes Rich Text vs Mime” was the issue but it didn’t change the behavior. We have found two users that have this issue. I can’t reproduce it from my client. Has anyone experienced this problem?
Subject: Copying emails into a rich text field
If those users manually copy and paste, does it come over in small font?
Subject: RE: Copying emails into a rich text field
They are not copying and pasting. It is automatically copied with a lotus script agent. Some of the users are sending email to an internal email address. Instead of using the notes mail address they are using the internet address. When that email is copied into the new document it picks up this small font. I can’t reproduce it from my client when i try to copy other emails sent to internet addresses.
I will have one of them try a manual copy and paste.