Contact list not showing some users

I saw a problem in the forum a long time ago about some users when added to contact list in 7.5.1 not showing up even when online. I thought this was resolved in 8.x. I exported the contact list and there are char’s in front of the users name that make it look like a globe in front of their name. The only way to see them in the list is to uncheck Show Online Only.

What is the fix for this? I am on Windows XP using

Release 8.0.2 HHF206

Revision 20080809.0430-HHF206 (Release 8.0.2 HF623)

Standard Configuration

Thanks

Dave