Client 8.5.1 crashes

HCL Domino Domino Forum
1

Sometimes the Lotus Notes client of one of our users crashes, “Application error”. It happens when he opens email messages (not always).The client was 7.0.3, I upgraded to 8.5.1 After some crashes I removed complete Lotus Notes client from his computer and installed 8.5.1. fresh.

Client is started in Basic config (-sa in shortcut)

After crashed again I did fixup and updall on his mailfile, but the crashes still occur.

Here are parts of the nsd.

############################################################

thread 1/16: [ NLNOTES: 0618: 0534]

FP=0x00135c1c, PC=0x7c90e514, SP=0x00135bb8

stkbase=0x00140000, total stksize=237568, used stksize=42056

############################################################

[ 1] 0x7c90e514 ntdll.KiFastSystemCallRet+0 (630,493e0,0,1363cc)

[ 2] 0x7c7d2542 kernel32.WaitForSingleObject+18 (630,493e0,136b60,136803)

@[ 3] 0x601b4ec5 nnotes.FRSendCommandToService+789 (1363ec,1367ec,136803,0)

@[ 4] 0x601b5aff nnotes.OSRunExternalScript@8+1055 (12c,1)

@[ 5] 0x601b607f nnotes.FRTerminateWindowsResources+975 (1,1000,1,0)

@[ 6] 0x601b64a8 nnotes.OSFaultCleanupExt@24+984 (cb6a68,1000,0,0,0,136e88)

@[ 7] 0x601b652a nnotes.OSFaultCleanup@12+26 (0,1000,0)

@[ 8] 0x601c1a24 nnotes.OSNTUnhandledExceptionFilter@4+276 (1379c4)

[ 9] 0x06a376de HPBF042E.GTimedModalDialog::ModalDlgProc+341694 (1379c4,0,0,0)

[10] 0x7c34c456 MSVCR71._XcptFilter+351 (0,1379c4,7c34246e,1379cc)

@[11] 0x004026a3 NLNOTES.WinMainCRTStartup+471 (11ceac,7c90e920,7ffd5000,8054b6ed)

[12] 0x7c7e7077 kernel32.RegisterWaitForInputIdle+73 (4024cc,0,78746341,20)

WARNING (0):

Instruction Pointer is invalid, will attempt to extract first address from stack context

############################################################

FATAL THREAD 1/16 [ NLNOTES: 0618: 0534]

FP=0x00137dd8, PC=0x00360035, SP=0x00137da0

stkbase=00140000, total stksize=237568, used stksize=33376

EAX=0x0001ffff, EBX=0x0142f818, ECX=0x0630bc5c, EDX=0x00000000

ESI=0x0630bc18, EDI=0x0630bc5c, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010216

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/16 [ NLNOTES: 0618: 0534]

FP=00137dd8, PC=00360035, SP=00137da0

stkbase=00140000, total stksize=237568, used stksize=33376

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

Disassembly of c. 10 instructions before and after faulting address 6309f46f:



    6309f456 0fb7d7           movzx   edx,di

    6309f459 51               push    ecx

    6309f45a 52               push    edx

    6309f45b 8bce             mov     ecx,esi

    6309f45d ff500c           call    dword ptr [eax+0xc]       ds:017fa80d=00000000

    6309f460 8b4df8           mov     ecx,[ebp+0xf8]            ss:019125e6=00440000

    6309f463 8b93e2040000     mov     edx,[ebx+0x4e2]           ds:0142fcfa=05483118

    6309f469 8b01             mov     eax,[ecx]                 ds:0630bc5c=00020000

    6309f46b 52               push    edx

    6309f46c ff507c           call    dword ptr [eax+0x7c]      ds:017fa80d=00000000

FAULT ->6309f46f 8bd8 mov ebx,eax

    6309f471 6685db           test    bx,bx

    6309f474 7538             jnz     6309f4ae

    6309f476 8b5df4           mov     ebx,[ebp+0xf4]            ss:019125e6=00440000

    6309f479 83c701           add     edi,0x1

    6309f47c 663b7de8         cmp     di,[ebp+0xe8]                 ss:019125e7=4400

    6309f480 72cf             jb      6309f551

    6309f482 8b4df0           mov     ecx,[ebp+0xf0]            ss:019125e6=00440000

    6309f485 83c101           add     ecx,0x1

    6309f488 663b4de4         cmp     cx,[ebp+0xe4]                 ss:019125e7=4400

    6309f48c 894df0           mov     [ebp+0xf0],ecx            ss:019125e6=00440000

    6309f48f 7296             jb      6309f527

############################################################

PASS 3 : FATAL THREAD with PARAMETER DATA 1/16 [ NLNOTES: 0618: 0534]

############################################################

@[ 1] 0x6309f46f nnotesws.CNEMToolbarMgr::OnSelMgrChange+143 (2,0,0,2)

@[ 2] 0x6317d65e nnotesws.NEMToolbarUpdateUI@4+190 (422a418)

   Parameter 1:

        0422a418 B46EBB63 B4030400 00000000 17040000 | .n.c .... .... .... |

        0422a428 17040000 44415441 42415345 00000000 | .... DATA BASE .... |

@[ 3] 0x6317d720 nnotesws.SmartSTStatusChange@4+64 (1)

@[ 4] 0x6355a2e0 nnotesws.DeskIMLogin@4+1472 (2)

@[ 5] 0x6355aa63 nnotesws.AttemptIMLogonCallback@12+19 (1,0,139140)

   Parameter 3:

        00139140 02000000 00000000 94931300 9D4E6662 | .... .... .... .Nfb |

        00139150 02000000 184E8203 18E04605 00000000 | .... .N.. ..F. .... |
2

Subject: Client 8.5.1 crashes- Related to printer DLL?

Hi ,

It seems to be related to a printer driver

[ 9] 0x06a376de HPBF042E.GTimedModalDialog::ModalDlgProc+341694 (1379c4,0,0,0)
[10] 0x7c34c456 MSVCR71._XcptFilter+351 (0,1379c4,7c34246e,1379cc)

http://www.processlibrary.com/directory/files/hpbf042e/

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

JYR

3

Subject: HP Printer driver

On this computer is a HP LaserJet 4100 printerdriver installed. I will remove that driver and replace it by a HP Universal Printer Driver and see what happens.

The strange thing is that this is not the only computer with Lotus Notes 8.5.1. and this printer installed.

Thanks for the reply.

I also was happy with the NSD Faq’s.

Koos

4

Subject: Problem reproducable !

I have a Notes 8.5.1. client on a Windows server. From the Domino Administrator within that client I can reproduce the problem!Scrolling in the inbox the client is crashing when entering or leaving certains emails (which came from the internet) when the Preview Section is open…

It seems that the first Fatal thread is the same for two crashes. Here are two Fatal threads from two NSD’s:

First Fatal Thread from fist NSD

############################################################

FATAL THREAD 1/19 [ NLNOTES: 18a4: 1a7c]

FP=0x00177b28, PC=0x6309ead9, SP=0x00177af4

stkbase=00180000, total stksize=237568, used stksize=34060

EAX=0x00000000, EBX=0x07bed018, ECX=0x07cf705c, EDX=0x00000000

ESI=0x07cf7018, EDI=0x07cf705c, CS=0x00000023, SS=0x0000002b

DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x6309ead9 nnotesws.CNEMToolbar::OnSelMgrChange+89 (8672018,7bed018,7d95418,0)

@[ 2] 0x6309f46f nnotesws.CNEMToolbarMgr::OnSelMgrChange+143 (2,0,0,2)

@[ 3] 0x6317d65e nnotesws.NEMToolbarUpdateUI@4+190 (7d95418)

@[ 4] 0x6317d720 nnotesws.SmartSTStatusChange@4+64 (1)

@[ 5] 0x6355a2e0 nnotesws.DeskIMLogin@4+1472 (2)

@[ 6] 0x6355aa63 nnotesws.AttemptIMLogonCallback@12+19 (1,0,178e90)

@[ 7] 0x6355b4da nnotesws.DeskExecInMainThread@12+26 (6355aa50,178e90,0)

@[ 8] 0x63556739 nnotesws.ReLoginToSametime+41 (2,3dfd00,86a6018)

@[ 9] 0x62664e9d nstclientu.STCGetUserStateList@16+669 (3dfd00,43b8906,869b898,5)

@[10] 0x63565fac nnotesws.DeskIMGetUserStateList@16+76 (3dfd00,43b8906,869b898,5)

@[11] 0x6397abc0 nnotesws.@DocRefreshSTStatus@16+432 (0,0,3304be,86a6018)

@[12] 0x6304f6f3 nnotesws.@DocWindowsMessage@24+19187 (0,0,1793cc,1793c0,0,0)

@[13] 0x63049bee nnotesws.DocRichTextWndProc@16+238 (86a6018,849,0,0)

[14] 0x75838817 USER32.GetWindowLongW+592 (63049b00,3304be,849,0)

[15] 0x7583898e USER32.GetWindowLongW+967 (0,63049b00,3304be,849)

[16] 0x7583c47c USER32.InvalidateRect+267 (63049b00,3304be,849,0)

[17] 0x7583c4a2 USER32.CallWindowProcW+27 (63049b00,3304be,849,0)

[18] 0x74e652cb COMCTL32.DPA_Clone+105 (3304be,849,0,0)

[19] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,3304be,849,0)

[20] 0x74e6548d COMCTL32.DefSubclassProc+70 (3304be,849,0,0)

[21] 0x74e81bbe COMCTL32.MakeDragList+9387 (3304be,849,0,0)

[22] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,3304be,849,0)

[23] 0x74e653cc COMCTL32.DPA_Clone+362 (3304be,849,0,0)

[24] 0x75838817 USER32.GetWindowLongW+592 (74e6538b,3304be,849,0)

[25] 0x7583898e USER32.GetWindowLongW+967 (0,74e6538b,3304be,849)

[26] 0x75838ab9 USER32.GetWindowLongW+1266 (74e6538b,0,17977c,630b8feb)

[27] 0x75838b10 USER32.DispatchMessageW+15 (179758,1,28001e,63020000)

@[28] 0x630b8feb nnotesws.NEMMainLoop@4+811 (4013a0)

@[29] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7730,0,a0336e,1)

@[30] 0x00402651 NLNOTES.WinMainCRTStartup+389 (fffde000,17ffd4,7753d24d,fffde000)

[31] 0x75cdeccb kernel32.BaseThreadInitThunk+14 (fffde000,68c902dc,0,0)

[32] 0x7753d24d ntdll.RtlCreateUserProcess+140 (4024cc,fffde000,ffffffff,7755d68c)

[33] 0x7753d45f ntdll.RtlCreateProcessParameters+78 (4024cc,fffde000,0,78746341)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/19 [ NLNOTES: 18a4: 1a7c]

FP=00177b28, PC=6309ead9, SP=00177af4

stkbase=00180000, total stksize=237568, used stksize=34060

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

First Fatal Thread from second NSD

############################################################

FATAL THREAD 1/21 [ NLNOTES: 13e8: 145c]

FP=0x00177b28, PC=0x6309ead9, SP=0x00177af4

stkbase=00180000, total stksize=237568, used stksize=34060

EAX=0x00000000, EBX=0x07bfd018, ECX=0x0935185c, EDX=0x00000000

ESI=0x09351818, EDI=0x0935185c, CS=0x00000023, SS=0x0000002b

DS=0x0000002b, ES=0x0000002b, FS=0x00000053, GS=0x0000002b Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x6309ead9 nnotesws.CNEMToolbar::OnSelMgrChange+89 (868c018,7bfd018,7da5418,0)

@[ 2] 0x6309f46f nnotesws.CNEMToolbarMgr::OnSelMgrChange+143 (2,0,0,2)

@[ 3] 0x6317d65e nnotesws.NEMToolbarUpdateUI@4+190 (7da5418)

@[ 4] 0x6317d720 nnotesws.SmartSTStatusChange@4+64 (1)

@[ 5] 0x6355a2e0 nnotesws.DeskIMLogin@4+1472 (2)

@[ 6] 0x6355aa63 nnotesws.AttemptIMLogonCallback@12+19 (1,0,178e90)

@[ 7] 0x6355b4da nnotesws.DeskExecInMainThread@12+26 (6355aa50,178e90,0)

@[ 8] 0x63556739 nnotesws.ReLoginToSametime+41 (2,a9fd00,7d07018)

@[ 9] 0x62664e9d nstclientu.STCGetUserStateList@16+669 (a9fd00,308ae34,7d1e9d8,5)

@[10] 0x63565fac nnotesws.DeskIMGetUserStateList@16+76 (a9fd00,308ae34,7d1e9d8,5)

@[11] 0x6397abc0 nnotesws.@DocRefreshSTStatus@16+432 (0,0,f0108,7d07018)

@[12] 0x6304f6f3 nnotesws.@DocWindowsMessage@24+19187 (0,0,1793cc,1793c0,0,0)

@[13] 0x63049bee nnotesws.DocRichTextWndProc@16+238 (7d07018,849,0,0)

[14] 0x75838817 USER32.GetWindowLongW+592 (63049b00,f0108,849,0)

[15] 0x7583898e USER32.GetWindowLongW+967 (0,63049b00,f0108,849)

[16] 0x7583c47c USER32.InvalidateRect+267 (63049b00,f0108,849,0)

[17] 0x7583c4a2 USER32.CallWindowProcW+27 (63049b00,f0108,849,0)

[18] 0x74e652cb COMCTL32.DPA_Clone+105 (f0108,849,0,0)

[19] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,f0108,849,0)

[20] 0x74e6548d COMCTL32.DefSubclassProc+70 (f0108,849,0,0)

[21] 0x74e81bbe COMCTL32.MakeDragList+9387 (f0108,849,0,0)

[22] 0x74e654d8 COMCTL32.DefSubclassProc+145 (1,f0108,849,0)

[23] 0x74e653cc COMCTL32.DPA_Clone+362 (f0108,849,0,0)

[24] 0x75838817 USER32.GetWindowLongW+592 (74e6538b,f0108,849,0)

[25] 0x7583898e USER32.GetWindowLongW+967 (0,74e6538b,f0108,849)

[26] 0x75838ab9 USER32.GetWindowLongW+1266 (74e6538b,0,17977c,630b8feb)

[27] 0x75838b10 USER32.DispatchMessageW+15 (179758,1,2e0418,63020000)

@[28] 0x630b8feb nnotesws.NEMMainLoop@4+811 (4013a0)

@[29] 0x00401a2b NLNOTES.WinMain@16+1675 (630f7730,0,2f336e,1)

@[30] 0x00402651 NLNOTES.WinMainCRTStartup+389 (fffde000,17ffd4,7753d24d,fffde000)

[31] 0x75cdeccb kernel32.BaseThreadInitThunk+14 (fffde000,68ce4ebc,0,0)

[32] 0x7753d24d ntdll.RtlCreateUserProcess+140 (4024cc,fffde000,ffffffff,7755d68c)

[33] 0x7753d45f ntdll.RtlCreateProcessParameters+78 (4024cc,fffde000,0,78746341)

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 1/21 [ NLNOTES: 13e8: 145c]

FP=00177b28, PC=6309ead9, SP=00177af4

stkbase=00180000, total stksize=237568, used stksize=34060

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################