The company I work recently merged and we migrate their Exchange user to Domino. The migration went without an issue. Our Windows Active directory domain is ABC.COM and our Domino domain is XYZ.COM.
The issues is that if I send an email to CarlosHern@Gmail.com and CC an internal Notes user, if I try to reply to all from my Gmail.com account the email to CC user get converted to First_LastName/ABC@ABC.COM…
Subject: CC Field not Working
Sounds like a misconfiguration in your configuration document. Look in your config doc under MIME => Conversion Options => Outbound for “Lookup Internet address for all Notes addresses when Internet address is not defined in document”. You might want to set that to “Enabled”
Subject: RE: CC Field not Working
Well, both fields are enable.
Subject: RE: CC Field not Working
The format of the CC address is being set by the server.
So what you need to look at are the following:
What is in the “Fully Qualified Host Name” field on the first page of the server document.
Does the person who is CC’d have a person document in the Domino Directory (names.nsf) and, if so, what is in their Internet Address field? When you merged, did you end up with 2 organisations in one domain, everyone under the same organisation? Are you using multiple address books?
Do you have a global domain document setup and, if so, what domains does it cover?
In the global domain document, is the check box “Lookup from Internet address field” (or something like that) ticked? If not, Domino will construct the CC address from the rules below the checkbox. The default is to use the username (i.e. fred bloggs/ACME) and append the primary global SMTP domain on the end.
If the correct Internet address is in the person document, ticking the checkbox on the global domain doc and then stopping and restarting (or refreshing) the router task should do the trick.
Subject: RE: CC Field not Working
After the migration we have one domain, one NAB, and one Global domain doc where at least three domain are alias…
The Internet address lookup field in the Global doc is enable. This is the reason for the posting, because I have done this so many time that I don’t know where to look anymore. I have even created a new Config doc, and Global domain doc.
Subject: RE: CC Field not Working
Here is the weir thing I just find out. The Fully Qualify name is correct, but the Port configuration for the server has the ip address for the server. If I change the IP address for the fully qualify name, outbound email stop working.
Subject: RE: CC Field not Working
You should be able to ping the FQDN of the server FROM the server. Add an entry to the hosts file if you can’t do this.
Is the FQDN of the server a valid DNS name with the SAME domain name as your primary global domain? I am expecting you to say server is mailserver@abc.com (because of Active Directory), whilst global domain is xyz.com. Is that correct?
Need to know whether this relates to any of the entries in the Global domain document.
Also, does Domino mail go direct to the internet or via a.n.other server.
Subject: RE: CC Field not Working
Currently we have two Active Directory domains, soon to be one. I am able to ping the FQDN from the server. The server name is ServerName.Domain.com. This one server is the SMTP relay to our Spam filtering device…
What worry me though, is that we have a Default Configuratin for all the servers in the DDN. I Believe that once we moce the server to our new AD and I am able to add the FQDN to the server doc this issue will stop…
Subject: CC Field not Working
Hi Carlos
I understand that your problem is CC Field, but Lotus Client is working fine. Lotus use some user name variants, as Canonical, Commom, Abbreviated, etc. Web user name mail contains standar internet protocol, by exampe jorge.sanchez@hotmail.com, but Lotus Client, will use it own user name protocol. It´s defined on your Server setting document (names.nsf on your Domino Server). I suggest to you that read about it on your Domino Administator manual. Maybe I can be wrong.
Regards.